Grand Hotel & Suites  

Everything from A to Z especially friendly customer service from the stuff :)) 1. Best location and close from Eaton Center. 2. Good view to the Lake side. 3. Luxury lobby and dinning hall Based on my Travel experiences this is one of my best hotel chose.

I had stayed there for 12 days and i found the following: 1. Breakfast is typical and not testy. 2. The mattress is not healthy, we had back pain. 3. internet is slow a

We enjoyed having breakfast on the garden patio. This was the only redeeming part of our stay.

As someone who has stayed at this hotel year after year, this was absolutely below our expectations. We travel around the country conducting workshops and staying in hotels and the service this time was unacceptable. Not once, from checkin to checkout were we thanked for our business. The receptionist at checkout hardly said anything and left a sour note on our already disappoinrting weekend. We felt as if we were a burden as I asked for ice and had to phone twice within a 15 min time span to receive it. Even the simple act of asking for a latte was treated as an inconvenience for the staff in the restaurant. The bed, considered a luxury king, was lumpy and uncomfortable. Will never stay at this hotel again.

Roof top hot tub...cityscape

Nice hotel. Great view from our room. Liked the free wi-fi.

A bit too expensive though and the location is in a sketchy neighbourhood. Couldn't walk anywhere because of that. Had to take cabs. We also could not leave our car at the entrance to check-in as it only allowed 2 vehicles. Which were cabs sitting there. We parked across the street to check in and someone had tried to break in our car, while we registered! So ..... I'd rather not stay there again unless the rate was under $100 per night.

Staff were very helpful and the room was clean and well equipped.They offered a free bus service into town which was nice.Hotel pool was lovely and we enjoyed using spa on roof top with great views over the city.

Hotel is in rough part of town.

I have been traveling for 25 years on various business related excursions. Although costly, (in my terms) I have never felt more comfortable in a hotel room away from home. It made me feel almost like being home!

With the 13% tax added, it was very costly.

Everything was so easy. Location was perfect for shopping and shows. Staff was very helpful. Room was much more than we expected. Parking though was an extra cost was reasonable and felt very secure. We are already planning more trips and will definitely stay at the The Grand again. Thank you!

Room was so comfortable we missed breakfast.

good breakfast buffet, swimming pool.

location, hotel is located in the southern side of Jarvey Street, not far from downtown (walking distance) but would not go out in the evening/night.

jacuzzi on the roof

The staff were all great ! The breakfast was excelent and very organized.........food was top notch ! Valet guys were excellent and professional. Location perfect.

No movie rental on tv..........very inconvenient. Left a message at the spa on Sat at about 4 pm...........still had not heard from anyone at 11 the next morning. Front desk staff had no answers, nor did they look into it. It was Mother's Day.and my daughter and I were looking forward to some spa time. Very dissappointing ! Sauna had a dirty towel on the bench...........soiled with what looked like blood.

A really good hotel with really great food and service

Location, size of rooms, great staff

dated and tired looking, cramped bathroom, small closet