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14 Benjamin Road, N2V 2J9 Waterloo – Show map
Excellent location – rated 9.1/10! (score from 145 reviews)
Rated by guests after their stay at Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area.
|Room Selected at Check-In|
|Double Room with Two Double Beds - Disability Access||
|King Room - Disability Access|
|King Room with Spa Bath|
|Executive Queen Suite|
|Queen Suite with Sofa Bed||
|Executive King Room|
|Executive Queen Room with Two Queen Beds||
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12 properties in Waterloo
Including hotels, apartments, villas and more.
145 verified reviews
They speak your language
Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area's staff speaks: Italian, Indonesian, French, Spanish, English, German
Booking is safe
When you book with us your details are protected by a secure connection.
Grounds, Sun Deck
Golf Course (within 2 miles), Fitness Center, Indoor Pool (all year)
Food & Drink
Free! Free public parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Suit Press, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Italian, Indonesian, French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 18 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 145 reviews
Value for money
Show reviews from:
Located 5 minutes’ drive from the University of Waterloo, this boutique Waterloo hotel features an indoor pool, hot tub, and sauna. Free WiFi access is available, along with on-site dining.
Score from 4 reviews Wonderful
Offering an indoor pool and a fitness centre, Homewood Suites by Hilton Waterloo/St. Jacobs is located in Saint Jacobs. Free Wi-Fi is available. St. Jacobs Shopping Outlet Mall is 280 metres away.
Score from 50 reviews Exceptional
Centrally located between Waterloo and St Jacobs, this hotel is just 2 minutes’ drive from St Jacobs’ Market and offers an on-site bistro. A flat-screen TV is featured in each guest room.
Score from 19 reviews Very good
Only moments from downtown Kitchener and close to popular area attractions, this conveniently located hotel offers a variety of on-site facilities and services along with comfortable accommodations...
Score from 82 reviews Good
very nice rooms. Bed is awesome! Excellent front staff
poor shower. Wi-fi is horrible.
complimentary breakfast, staff good, good location..
we thought the room was going to be a little bit bigger. there was no working exhaust fan in the bathroom.
Was within walking distance of market and antique barn, friendly staff, rooms clean and modern, no noise from other rooms
Beds very firm and not very comfy
The location was convenient to St. Jacobs, Waterloo and Stratford. The beds were very comfortable and the breakfast was good. Free WiFi was useful and the staff were all very friendly and helpful.
Proximity to market & shopping. Central to many short driving tours
clean, good sleep, good breakfast
Breakfast needs improvement (fresh cut fruits may be added). Of course banana and apple were provided as whole fruits.
I would say, all was good. My husbanded l enjoyed our stay and we will be back, next year. As we were told there is another wedding, thank you for everything, the staff was very informational and kind. Rick & Bonny Attwood
Very clean hotel
Check in was delayed by 45min with a baby was not happy about that. Complimentary breakfast was lacking. The made "fresh" foods were horrible. If it is complimentary then the fee shouldn't be increased by $20 for this option. If I would have known it was that horrible I would have gotten the cheaper option when I booked online. Pool could have been bigger and warmer very cold water
Beautiful new hotel. loved the location as I could walk to the market and outlets. also a great restaurant next door.
NO BATHTUB IN MY ROOM. SHOWER STALL POORLY DESIGNED. WATER RAN ON BATHROOM FLOOR. DANGEROUS FOR OLDER PEOPLE AS MYSELF AND HUSBAND.
Good size room, fabulous beds, cheery and approachable staff, lovely room for breakfast and close to Farmer's Market. Staff knew there area and gave spot on advice about lead times for driving.
Streaming via "high speed" WiFi was too slow for anything but simple email. At breakfast the eggs tasted powdered . Perhaps a little to far for an evening performance in Stratford when there is a rain storm, but doable, absolutely doable.
It was loud at night
Indoor pool temperature was a tad on the cool side. The pool's enclosure actually felt a lot warmer than the pool itself.
Everything was nice, food, bed, pillows, location, cleanliness, staff. Recommended
No tv for the first day
That Booking.com staff worked with us to try to resolve the issue and there commitment to there standards and the booking. I will always be a customer of booking.com and staff for there patience and commitment to resolve issues, but sometimes out of there control. The area was good. In closing i give my thanks to the staff of Booking.com
Booked this a week before going, when realized the was no cancellation policy, was very upset, tried to contact a manager for 5 days none on duty. the room they told me was for only 2 adults, but threw booking.com was for 2 adults and 2 children up to 18. On phone staff very rude and told us we had no choice but pay without even talking to a manager or he was in meeting not available for 5 days. When we got there the was a manager on duty amazingly, and was also rude because we had all the confirmation info, with no extra charges could be added. We will not book here again, unless the policy changes.
I liked the location it was one of the cleanest places I have ever stayed it was quiet and easy access. I will stay here again and encourage others.The staff were all very polite and welcoming.
I had to leave
The high def tv, new building, clean. Close to market and outlet mall.
Breakfast was horrible! Coffee in room single cup. Basketball hoop for pool not present. Cable for charging IPhone incompatible?
everything was great. nice breakfast, very clean and very friendly staff.
Great location. Close to everything. Would stay here again.
It is located far away from the down town and shopping mall
Breakfast was kind of confusing. Everybody was kind of milling around and grabbing stuff. There was only one toaster & it took long and there wasn't a place to rest your plate to fill it or to balance drinks and plates. There should be trays & the food should be on an island so you can go in a circle. Put you toast in at the beginning and then it would be ready by the time you made it around to the other side.
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