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Newest reviews for Hotellerie Jardins de Ville

  • Stephen
      United Kingdom
    August 28, 2014

    Large apartment. Big bedrooms. Washing facilities. Pool.

    Old furniture, carpets and a funny smell. I bought air freshners.

    7.1

  • Richard
      Canada
    August 26, 2014

    colours of the decor; space of the room.

    squeaky bed. lack of windows to open.

    7.5

  • Janet
      United Kingdom
    August 3, 2014

    Comfortable. Good value for money. Good location.

    When I arrived I was told that I was only getting $3 dollars off of my breakfast, even though my confirmation clearly stated breakfast included. The young man on reception was very helpful, explained that it was a mistake and printed out a breakfast voucher for my family and I. The next morning we enjoyed a delicious breakfast,and we were very happy until checkout time. I was told that my breakfast had cost me $100 dollars. I said that could not be the case because my room rate included breakfast. After many heated conversations and telephone calls,the manager agreed to include breakfast as stated on my confirmation. The heated conversations were all in French and I was left to stand by feeling awkward,and also slightly fearful for the job of the young man. When the manager agreed to refund the cost of the breakfast, it came with a big dose guilt,he said that he would have to find a way to cover the cost of our breakfast from his own pocket. Overall, not a very pleasant experience, where I felt I had to fight for something that should clearly be included or not.

    7.1

  • Allan
      Canada
    July 30, 2014

    tv didn't work

    5.8

  • Norma
      United States of America
    July 19, 2014

    The manner in which the manager handled my complaint.

    5

  • Lucia
      Canada
    July 11, 2014

    This Hotel is well situated. It is close the our family and friends. It has the dining room which serves breakfast, which is nice as you can have a wonderful breakfast before you head out for the day. Beds are comfortable and clean. Staff friendly and polite. It's our go to when visiting the Sherbrooke area.

    Could use new pillows.

    7.9

  • Robert
      Canada
    June 13, 2014

    petit dejeuner et proprete

    rien

    7.5

  • Anonymous
      United States of America
    June 13, 2014

    the ambiance and it was a perfect location for us. Hotel restaurant breakfast was plentiful and delicious.

    There was conflict over the style of room booked online vs. the room we actually got. We were charged more than advertised online price. Worst of all there was much hair on the bathroom floor. Few electrical outlets I could get to for charging devices. Huge amounts of dust behind furniture. The room was not clean. Restaurant service at breakfast was very slow even though the dining room only had 2 tables occupied including ours.

    5

  • Lawrence
      United States of America
    May 21, 2014

    New Bathroom Meals were very good Fridge

    No comfortable lounging chair Pillows too thin & hard

    7.5

  • Joyce
      United States of America
    May 15, 2014

    The staff was exceptionally helpful and kind, both in the reception area and the breakfast room. The breakfast choices were abundant and food quality excellent. The room was quaint and clean.

    9.6

  • Xiao
      Canada
    April 27, 2014

    Decoration, feel like back to 60s. Isonrisasion poor,very poor.

    5.8

  • Susan
      United States of America
    April 1, 2014

    Nice room - comfortable and clean. Price is comparable to others with no breakfast. I paid more because breakfast was to be included which it was not. They need to fix their website and so does booking.com.

    They say they offer free breakfast but in reality it is a $3 off coupon for a big breakfast - not muffin, etc. Breakfast with coupons costs us over $20. Very disappointed as I booked this because of the free breakfast.

    7.1

  • Anonymous
      Canada
    February 5, 2014

    breakfast in same location

    breakfast 2 choices only

    7.5

  • Anonymous
      Germany
    January 1, 2014

    size of room was good, solid floor easy to clean, no noise.

    the breakfast was too small and not excellent, a buffet would have been better.

    8.3

  • Anonymous
      Canada
    November 14, 2013

    Staff was courteous and efficient. Food was delicious. Proximity to food shopping was a big plus for us.

    I would like to have opened the windows for fresh air but the screens were ill-fitting and would have let in the bugs.

    8.8

  • Anonymous
      Canada
    November 3, 2013

    Not clean, verry old, lot of noise,

    5.4

  • James
      Canada
    October 23, 2013

    Nice little independant hotel. Breakfast pleasant.

    Booking said did not accept AMEX but did on site. I brought cash but receptionist would not take it in advance. Came back next day and forced the issue and he took

    7.5

  • Gerard
      United States of America
    October 14, 2013

    The bed was excellent. Room large. Staff were very nice and friendly and always wanting to help.

    It's old and oddly decorated but comfortable.

    7.5

  • Kathy
      Canada
    October 1, 2013

    This old-fashioned motorhotel is quite charming in a vintage style. Rooms were perfectly comfortable if rather outdated, and they were clean. Cute dining room, nicely kept property, very pleasant staff. We've been looking for a place to stay in Sherbrooke/Lennoxville and this is the first one we've decided we'll come back to.

    The bathroom could have been a little more cheerful in its decor.

    7.5

  • Maureen
      Canada
    September 9, 2013

    The restaurant was excellent and the breakfasts were fantastic and a great price. The staff were very friendly and were bi-lingual.

    Room furnishings were a bit old. Beds were ok, not great. However, they were kept very clean!

    8.8

  • Rex
      Canada
    August 11, 2013

    Very clean, pleasant staff, good food, quiet

    Beds are a bit hard

    8.3

  • Anonymous
      United States of America
    August 9, 2013

    The pool, though small and with insufficient opening hours.

    Sub-standard accomodations and extremely poor value for the price!

    2.9

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