Knights Inn Kemptville  

The bed was very uncomfortable with aprings digging in my back. Very old and out dated, everything. There was a veey bright light they had shinnying under the car port that came right into my room even with thw curains closed. Breakfest was nit until 9 so they charged me for it even though I informed then I would be out by 530.

convenient for our wishes restaurants and all amenities within 5 mins by car quiet location friendly, helpful receptionist good wifi reception

although clean, the bathroom fittings were chipped and stained. the double glazing seal on the windows had gone so difficult to see out. Needs refurbishing Although breakfast was included, it did not start until 8am and was in the lobby so I assume no seating - we had breakfast out

Our booking included a breakfast which was not available as the restaurant did not seem to be open.

Nothing to like.

This facility is very tired, most things are old and need replacement. The whole facility should be replaced. The bed had a spring set that squeeked with any movement. Based on this experience, we will never select HJ again

The price

Booking system was terrible staff unprofessional front office unsightly computer system not working properly very unprofessional

The staff at the hotel was very friendly and tried to help us out as much as they could.

We originally booked for two nights. However our plans changed and we could stay only one night in Kemptville. When booking through book.com I did not realize that we had to cancel or change plans through you also. Instead, I had called directly to the hotel to change the booking a few days before we went there and was told the change would be fine. But, when we got there the booking was still in their records as two nights. We stayed only one night, but were charged for two because the booking was made through booking.com and not changed through you. What a waste of my money! Also the facility is in need of major upgrading. It is very old and tired looking -- missing light bulbs in the front lobby, patches of missing porcelain in the bathroom sink, bent curtain rod in room, needs new paint etc.

Not much!

Room was cold upon arrival, room heater didn't work efficiently, blankets were too thin for winter season, front desk closed down (had I been a bit later I wouldn't have been able to access my pre-paid room), the building was messy, very little services provided (no wake up call, no vending machines for drink or snacks after hours, poorly marked parking area.

Friendly and welcoming staff. Caa discount - very affordable price. Two sinks in the room Coffee maker that by being one cup only, there's not pot to keep flavour so I could make tea without coffee tasting water. Thanks!

All good!

This is the third time we have stayed here in 6 years and this was a vast improvement over the first time. The fact the restaurant is now open is an added feature which should help here. I hope the restaurant and motel can strike up a deal so they can compete with the nearby restaurants.

There was no heat in the room when we got there and they had not received our booking through you as of 3:30 the day after we had booked. It would be nice if you could be more expedient in sending through the bookings and if the motel could have at least minimum heat on when guests arrive especially in the winter.

the girl at night who was also doing the laundry was very pleasant and spent a long time to get me a light bulb (there was none in the lamp) but she looked until she found one.

it was not up to the standards I expect from HJ the yard had stuff all over the place , a lot of it was or should of been garbage. At one spopt particularly it was a total mess of kids toys, old chairs, junk +++ very rundown buildings and grounds I would tell anyone not to go there

Location to family

On check-out there was no electricity or water available. The hotel was old and musty. We were about the only tenent. Strongly suggest that Howard Johnson is hurthing their name brand by associating with such a dump.

The rooms were infested with bugs.It was filthy. We were not reimbursed.

I liked the comfort of the rooms. The air conditioning and the fridge were in good working order, which was excellent considering our party had booked at least 8 rooms for a wedding in the town of Kemptville.

The staff do not remain on site overnight. The bride and groom in our party were locked out of their room as their card didn't work upon arriving back at the hotel after the reception. Not an ideal way to spend their wedding night. If there is an emergency, best of luck as there was also no way to get in touch with any staff. It was good customer service, provided the staff was there, but 4 parties in our group were locked out of their rooms at some point (not including the bride and groom). Further, if you expect to get ice at this hotel, it is made by hand and will be put into your ice bucket also by hands of the staff at the front desk. We requested a full ice bucket, which also seemed to be an issue as they only wanted to give us half a bucket of ice.

No one at reception at 7:30 pm when I arrived - had to call a phone numbet to get someone to book me in. Luckily had my cell phone as no house phone was available. Next morning I wanted to inquire where free breakfast was being served. Again no one was at reception and phone number left to call. I didn't bother - just left and bought breakfast at Tim Hortons.

Should be closed down. Should never have the name Howard Johnson associated with it.

Everything was wrong. The place is old and tired and not maintained properly. The service staff werent' at the front when I arrived and no contact #'s so I had to wait. They didn't have my reservation. The room smelled. The sheets were stained. The bathroom taps and toilet seat were nearly falling off. The towels were 'grey and frayed', I think they were supposed to be white. There was cobwebs on the windows, the 'lawn' was weeds. There was mold in the bathroom.....need I go on????

old place, needs reno, desk clerk did not have my booking reservation or speak english very well

Non existent staff, free breakfast was two plastic containers of cereal and an empty milk carton, my room key didn't work at 11:00 pm when I returned to the hotel and there was a note with a phone number to call and no phone to use. A waitress from a restaurant near the hotel helped me and I finally got into my room after 1:00 am. After two nights in the hotel my immaculately clean dog was loaded with fleas and I had to take her in to be flea bathed. I travel a lot ofor business and dog shows and this was the worst experience I have every had. Do yourselves a favor and remove this hotel from your listings. I intend to contact Howard Johnson directly about everything that happened to me there.

Great staff. Dog friendly. Comfortable.

the hospitality was great!

bed was a bit uncomfortable.

The lady at the desk was very helpful to us and very pleasant. The room was clean and comfortable.

We went for breakfast at 7:00 in the morning because we had to get on our way early. There was no sign of breakfast being served or prepared. We went where we were told to go and no one was there. We had to go on and get our breakfast on the way at Tim Horton's. So much for our free breakfast.

I liked the ho jo because of its proximity to the town of Kemptville. It's away from the traffic, on the opposite side of Hwy 416 from the town.

I booked this hotel on line through Booking.com. I paid $85/night plus the taxes. I thought I was getting a decent price for the ho jo quality I am accustomed to. Well......... I overpaid....I Was in room #138 which was in the non smoking wing. I assumed this much because on every door there was a no smoking sticker. The place reeked of second hand smoke. It was awful. The room was just as bad. It reeked! The room was big enough for the 3 of us. There was no satelite...only 3 channels; the rest were all fuzzy. The towels in the bathroom were once white but no longer. They were partly grey and worn.....they had seen the better part of a thousand backsides over their lifespan. The head board on one of the beds was torn off the wall and stood in the corner. I mentioned to the office staff and he said he knew about it..... Our complimentary continental breakfast was cancelled due to the "chef" not showing up for work our first morning. Needless to say, we did not attempt the second breakfast. The breakfast menu consists of eggs and toast, french toast and frozen eggos... I can't tell you how disappointed I was when I saw this hotel. I had to be in Kemptville early for each morning so I could not switch to another hotel. I believe the closest one would be in Nepean (at least 30 minutes away). DO NOT STAY HERE. IT WOULD BE GOOD VALUE IF YOU WERE A BACKPACKER AND NEEDED A SHOWER AND A BED ONLY. I have been itching ever since I left so I'm convinced there were bed bugs or flies also. My ankles and feet are all bitten. STAY CLEAR OF THIS DUMP !

Nice people

For a Howard Johnson establishment I expected a more kept up place

Cleanliness was pathetic with stains in carpet, comforter, chairs; and flies inside the room! Breakfast was for namesake only with insufficient food, and long serving time! On the whole I was disappointed to the core! I stayed in many HoJo locations and had high esteem for HoJo hotels, but my Kemptville experience has made me to think to consider any HoJo hotel in the future.

The adjacent restaurant and staff were amazing. Great food, open early and late for our convenience and very accommodating. The cleaning staff were wonderful and extremely attentive.

The free WiFi did not work for us - apparently our room was too far from the hub. There was no one at the counter for check out in the morning.

Mini frigo et micro onde dans la chambre, présence de menu pour livraison, wifi.

Style des années 90, déjeuner servi dans le hall d'entrée, 5 chaines de télévision.