Hyatt Regency Toronto  

The front desk staff and the concierge were very obliging as were our waitresses at both dinner and breakfast.

Extremely disappointed and refused to pay $14.95 per day for internet access. I have stayed at $49/night motels that provide free access. Also, I was greatly disturbed by the fire alarm at 2:00 a.m. It would have been nice to get an apology or restitution; on the other hand, I am glad the alarm system worked, especially had it been a more serious situation. I would recommend the hotel, but warn future guests about the lack of intenet access.

Enjoyed the convenient location to theatre. Very comfortable room. Upscale decor and excellent service

I love the location of this hotel. It is about 3 minutes walking distance from the theatres and a short subway ride to the Eaton's Centre. It is easy to access from the Gardiner as well. All in all, the location and style of this hotel was perfect for our mid-week getaway.

Our room's heating system was a little out of whack. I should have called the front desk as soon as we arrived but, I didn't and therefore we slept in a "sauna"! The next morning one of the housekeepers asked about our stay and told her about the heat. She immediately called maintenance and within about 15 min, staff came and fixed the heating system. By the time we left, the room was very comfortable. Very good service!

Staff was kind and helpful

Size of room and not clean at all... Hallways a mess

I thought the convenience of the location was ideal. I was about to get to my point of interest by foot which was excellent, especially considering the weather was beautiful. The hotel room it self was very clean, as well the night sleep was quite comfortable. I will be a returning customer in the future! Thank you.

Great staff. Went out of their way to be helpful.

Ok but not up to the normal Hyatt luxury.

A bit out of the way from the underground walkway in the winter

Proximity to centre of city, helpfulness of staff.

Cost of Internet access.

Rooms were clean, comfortable. Staff was friendly and helpful.

Don't feel that I should have to pay for parking especially not $29 for one night. Also the rooms are in need of a little maintenance in regards to peeling paint etc. looking a bit tired.

I enjoyed all the modern Architecture in the rooms, as well as in the main lobby just an amazing design. Water walls looked amazing.

Did not like the fact that we ended up with a 4:20am wake up call due to the fire alarm being pulled twice, but in the end it made the trip that more exciting. The hotel manager on that night handled the situation very well.

Clean, reasonable rates, friendly staff, location was ideal for our purpose.

Not a child friendly menu, most chioces were adult taste and over priced for what I would pay for children

Clean, modern hotel located in the heart of Toronto's downtown.

I was transiting through Toronto with my daughter. We had booked and explicitly requested a room with 2 beds. The hotel confirmed this, but upon arrival the hotel had only a room with a single bed for us. Some of us ended up spending the night on an uncomfortable cot. Considering the $250+ nightly bill this was very poor value for our money. The hotel compensated us with free breakfast, but had I known ahead of time I would have chosen a different hotel. I am very disappointed by such practices, and am now unable to recommend the Hyatt Regency.