I had a couple of issues with the reception staff. For example when checked in I was told I will get free wifi due to seven days stay. When I checked out, the woman in the reseption said I was not justified to that. However, I didn't give up and finally she asked from her boss and it was ok. Maybe this hotel was more focused on business visitors. Normally Wifi is not included in the hotel room price and that is really not very up-to-date especially in four starts hotel.
I loved the location, close to waterfront, CN Tower, entertainment district and underground shopping. Facilities were clean and nice, and five elevators enabled fast access up and down (I lived in 23th floor which was great). Wifi worked well, however needed to switch the network between the room and lobby. Buffet breakfast was very good, although expensive (it was not included in my reservation). Location in the financial district had some minuses as well, like restaurants were a couple of blocks to downtown, but that was a minor issue. Staff who served the room and in the restaurant was great.