Although we had requested a cot, we did not get it and had to ask the staff several times. It turns out they gave our cot to someone else and it became uncomfortable, although they did find one after several nights. In addition, although we were travelling with a certified service animal, the woman at the cafeteria refused us entrance with the dog, and only after an argument let us in.
the need to argue made the situation unpleasant. In addition, the regular beds were reasonable, but the pull out bed we had in our room was broken and the staff made no effort to find a solution, so we suffered from back pain and discomfort. The rooms were quite small and there was no individual cooking area (or barbeque) which meant we had to eat our meals out.
Although the staff was pleasant, there was no attempt to be helpful and provide information, which was difficult as there was
not give us service in canda
no wifi access and our US Sim cards did not
The site was gorgeous and very convenient- twenty minutes from Banff, short drive from major attractions. The resort is located in the woods and very private and quiet.