I was told the pool would be open at 8am, yet when I went to swim around 9am, it wasn't open yet. When I finally find someone to open the gate, the pool was full of dead bugs. I swam anyway because I was stiff from walking around Quebec for several days, and needed the stretching I get from swimming. But ewww. There was also no path or pavers going from the walkway to the pool. I had to walk across muddy grass, which I then tracked into the hotel and my room when I walked back in, soaking wet. Thankfully, I'd brought sandals, which got very muddy. The shower and pool towels were tiny and thin. The air conditioning didn't keep the room cool. We called the desk to ask about it and they just told us how to turn it on. The room remained muggy and probably around 74 F. Their Wi-Fi kept kicking us off and wouldn't let us send email when we woke up, even after rebooting and logging back in. It was working fine the night before.
The bed was very comfortable; it was about medium firm. The room seemed very clean and the hotel was quiet, which was perfect.The water pressure was great and the temperature remained steady. Most of the staff spoke English (along with their native French). Don't let the dismal pictures of the outside fool you, this hotel is nicely decorated inside. One note: if you don't want to carry luggage up a set of stairs, request a room on the first floor. It wasn't a problem for my husband, but I would have had trouble in my own.