On arrival at 1330 hrs, I went to front desk, Person at desk did not even look up at me. I said "hi" and she said "hi" turning her face to the desk. Then I said I'm here to check in..she replied, "check in is at 3 pm" I was a bit tired from the long drive and so I politely ask, "no room available yet? She responded :No, no room is ready" No eye contact with me during conversation. I then went to use the public bathroom on the main floor. On returning, another customer was being checked in at 1345 hrs. After the caucasian lady was finished paying via credit card, I asked the front desk attendant, " are you checking people in now", which she responded, "yes I can check you in" Response was very cold. Had I not stayed there 3 times previously and received great customer service, I would have never returned. I then requested her name, which she said Guinette I believe. I think customers should be treated equally. This girl was cold, and impolite....Should not be working at a front desk
Food and service in cafeteria is great. Internet accessibility, the kitchenette at the campus. Very helpful staff who assist with simple questions. Christina was very pleasant and assisted me with travelling route via internet.