Hotel Place D'Armes    

rooms, staff, location

nothing

friendly employees at front desk. Really good location and very clean, quiet and comfortable. Jose at front desk was very helpful and made our stay even better with his recommendations.

We were upgraded from a junior suite to an executive suite which was perfect!

Rooms very clean, spacious.

Staff is always great!!! Love the bathroom. Very clean

It took me awhile to find the mini fridge. Room seemed bigger on the pictures. Don't like the pillows.

The bed, the bathroom and location

Staff did not go the extra mile. No shuttle to Downtown. Car service is very expensive. They were asking 100$ for pick from train station to the hotel which by taxi is 10$.

Location was excellent for the old town and the basilica, staff were friendly and good local knowledge.

If i have to say something,would be limited choice on menu, but thats being picky !

Proximity to Old Montreal.

Hotel rooms are in need of a re-fresh.

Staff were exceptional. Nicely designed hotel, great bed and nice food.

One or two minor things not working, tv, room I was first booked into had bottle of water open, used key, wet towel on floor and basin had been used. The hotel handled it very well. Just need to watch the detail. Need to learn how to make a White Russian !

Location and friendly staff excellent service by the greeters. Hotel staff and bus boys ...

The room was not made on our second day we had to call for room service at approximately 3:30.. the hotels shower door would not close properly creating a bit of water outside the shower... The complementary water was not very clear that it was complementary...

Nothing

We were really disappointed when we found out that the access to the steam room was not included in the price and it was not clearly mentioned on their website and booking.com The staff was unfriendly.

The reception was very courteous and efficient. The hotel is very well situated. It is kept very clean in a nice cozy atmosphere. The room was great and the concierge service was also couteous and efficient. We will definitely return but will eat breakfast elsewhere.

We stayed 1 night & had breakfast in morning at Hotel which is renown for its 5* restaurant aix. Unfortunately, breakfast did not meet our expectations. Presentation and food were unacceptable. Their *so said* brunch at $17pp. Is not worthy of a real brunch & bagels and waffles were not fresh, nor were the fruit and cut sliced cheese...and all the rest). Will never eat breakfast there again.

Great Hotel

Another guest drove into my car while it was in the care of the gentlemen at the valet. I was checking out as the valet came to me and informed me that another guest just drove into my front bumper and damaged & cracked it. The staff was not helpful or sympathetic at all - I was left to make my own arrangement and was not looked after at all. The attention to this matter was non-existent, and it was obvious that no one cared. I am very disappointed in the service from this '5 star' hotel, and I will tell everyone I know who ever speaks to me of this hotel. This is not acceptable, and I wil never recommend this establishment.

Location, remodeled old-tower room, concierge.

Elevator breakdown, mediocre execution of menu at a high price in the AIX restaurant.

Charming old bulding. Excellent location. Very friendly and helpful staff. Comfort. Luxury but "trendy" at the same time. Fantastic stay !

The location is very convenient for the sightseeing, Staff is very friendly.

There were several problems with the suite we stayed - during the night we were waken up by somebody from the reception since in one of the two bathroom water was leaking (thankfully it was clean water). The whole night there was a very loud humming noise, probably an air-conditioner from another room.

Room was one of the best we have stayed in and the location was great.

Excellent location, I had an executive suite which was very comfortable and well designed. Quiet location. Nice building in a quiet area. close to the Convention center. excellent restaurant in the hotel.

Some renovations done at the hotel during my stay. The toilet flush was stuck on and off. No bathtub cap which made it useless, but it was corrected promptly the day after.

Excellent location at the corner of the Place D'Armes just across from the Notre Dame Cathedral. Contemporary penthouse suite had very high ceilings, wonderful bathroom plus additional powder room, three TV's and excellent linens. Staff were helpful, but not intrusive, and always gracious. English or French newspapers were provided to guests upon request. Metro was just two short blocks from hotel. Hotel room was very quiet and restful. The only noise from outside my room came from a couple of emergency vehicles leaving the fire station located a couple of blocks from the hotel.

It is hard to find anything not to like. The rooms were furnished with coffee makers that brewed one cup of various types of coffee at a time. It would have been nice to have an urn of coffee in the lobby each morning (much like iced tea was furnished in the evenings) for those of us too lazy or impatient to make our own. However, there was a Starbucks located conveniently around the corner.

The room was very clean, quiet, modern and inviting. We really liked the vaulted ceilings, wood floors and the bed we slept in was very comfortable. It was a nice place to celebrate our anniversary.

The staff servicing the desk tried to bump us to two beds (versus a king bed) due to overbooking at the hotel. As we were celebrating our 10th wedding anniversary, we both were not amused by this. We booked a fully paid rate (so they knew we were coming). We also communicated directly with the hotel right after booking (many weeks in advance) to make sure all was in order and informing them of the importance of this event. Boy was I lucky to have that e-mail claiming we were getting a "free upgrade" and an "ideal room" view based on our booking. This was very disappointing to expereince and was not a good start for our first time visiting the Hotel Place D'Armes (especially after traveling for 1/2 of the day to get there). Thankfully we ended up getting a room with a king bed after some back and forth with the staff and after showing the e-mail communication. I would recommend any people booking at this hotel for an important romantic event to make sure that things are all in order in advance. Even then it may not be guarantee so buyer beware... Luckily for us they did the right thing in this case and the room we were given was very nice.

Beautiful hotel in a perfect location! The staff are both professional and friendly! Would recommend this hotel to anyone and everyone!

Great location, very friendly staff, comfortable bed. Wonderful roof-top bar.

One of the best , if not the best, hotel stay anywhere !

La situation géographique dans Montréal remarquablement centrée. le design et l'ambiance de l'établissement.

Le côté "nothing inclusive". Même le Wifi est en supplément (celui gratuit est tellement lent qu'il est quasi-inutilisable.

设施很好.