Front desk (male) staff rude from check in to check out and everything in between. Once it was ready (3:15), the room initially smelled like someone had recently used the rooms toilet to defecate (housekeeping staff?). Called front desk, indicated they would check reason for foul odor. Room was on 1st floor. On returning from a day out (10:00p.m.) we found the room to be odorless, but, the sliding glass door had not actually ever been closed/locked properly (safety concern). Checked belongings that had been left in room, all thankfully secure. Called front desk (again) for assistance. We were told that it was too late to have this issue addressed. With insistence in our request, a female desk clerk came to the room to try to close and lock the door. No luck; a 2nd female desk clerk returned, also no luck. Finally, after INSISTING that our room be made safe for our (3 night) stay, a maintenance man came to our room, slammed it shut and locked it, rendering it useless for the remainder of our stay. He did mention to us that the hotel mngmnt had been aware of this problem since a guest had driven his vehicle into the door during the winter, yet the room continued to be rented. (we have pictures) No contact from mngmnt or word of apology from anyone, although we were supplied with plenty of rudeness from front desk staff. Completed and returned comments card at check out. It's too bad that our 2nd stay at this hotel was so disappointing. Will not be a third!
The queen beds in our room were fabulously comfortable.