We had a double bed, which was not advertised as such when we booked. Though the linens were nice, the actual bed was uncomfortable, made worse by the fact is was also narrow.
Attempts to email for a possible upgrade went unanswered, and once at hotel we were told the concierge had been off sick for 3 days, and so no one had access to this email address (the one they provided in the confirmation email for any questions!)
Location was great, in lower old town QC. Just off of Place Royale. Close to restaurants and shopping. At the bottom of the large steep hill up to the upper part of Old Quebec- great work out!
Loved the "charm" of the building.
Included breakfast was substantial condidering it was included.
The staff were all excellent! Very friendly and helpful!