the room was not the one from the virtual view, the window was broken, no fresh air, asked 2 times to be relocated to another room. 1st time no avail, second time- the room across the hall was vacant, so we asked if we could go in that room- it had a door that opened for fresh air- told due to staff shortage as per management- no changes allowed- very upset, not our issue, our room was horrible and dark and dingy. the fridge leaked and froze some of our food, the TV was broken- but fixed asap. both ice machines broke during the heat wave. Elevators very slow, hard to find baggage carts. do not recommend. asked for our room to be cleaned- only made the bed- no fresh sheets and minimal cleaning. no dish cloth to wash dishes had to use a facecloth. unit did have a dishwasher.
The staff was friendly. the pool, whirlpool and sauna's were nice. very private.