눉I asked for my room to be done at a specific time, as we were outside walking our dogs, so it could be ready by the time we returned. I was told it would be done, and it wasn't. The result was a rushed job, as the room couldn't be done properly while our dogs were inside. Also, the luggage valet took a really long time to come help us bring down the luggage as we were leaving.
눇The staff was very courteous and helpful, especially the evening staff, Michael and Assaf. And before our arrival, Laetitia, in the Concierge department, arranged for our dogs petsitting. Our room was upgraded , and there was a birthday card and chocolates for me, which was a very nice personalized touch. The dogs also had goodie bags.