When we arrived the hotel they asked us to upgrade our room to a front view-they call it city view room for only $15 and we did. However our room in 9th floor has a really small window and the roof almost blocked the entire view. So it was waste of monet to upgrade the room. And the biggest problem of the hotel is the HEATING SYSTEM, Ottawa is a cold city, and their heating system doesnt work at all, hotel is cold, rooms are colder, when we called to customer service about that they said they will come and check, but they never showed up.
We have to check in early, so we called to hotel, the girl on the front desk was really helpful and allow us to check in around 12 pm