While struggling to open the front door with a pile of luggage, it would have been nice for the girl sitting at the front desk to pop up and hold the door for us. Even to carry some light items to the car. She just sat there doing nothing..We also arrived late one night and there was no information on where our key was. The front desk was abandoned and the phone number we were given to call for the key didn't work. No apologies were offered..not a warm welcome to Baddeck. The facilities are looking tired and worn, but the staff can be more helpful despite the aging inn.
Quaint, interesting inn. Great breakfasts, central location. Phone conversations with staff prior to visit was helpful in deciding what to visit, where to go, where the inn is located, etc.