Metropolitan Hotel Toronto  

The location could not have been beat. Within minutes of leaving the hotel, we were able to do some great shopping and were near some lovely restaurants.

I had the horrible experience of the front desk "help" woman who did nothing but make us wait for 10 minutes while debating the screen shot print out that I had of my booking number. Then, she gave us a horrible, dirty room that was also three sizes too small. Never have I been "helped" by someone so rude. Further, we had paid for breakfast vouchers in the original payment and she never gave them to us, forcing us to go back down to the front desk the next morning and wait an additional 10 minutes for this to be filled. She was there on check out, and she laughed and smirked the entire time. Also, the hot tub jets don't work. I would not go back. Nor, would I recommend this to anyone.

The location

The hotel room was very old. I paid a little more because I thought I would get more for my money, but the tv was old, the decor was from the 70's, and the carpet was stained.

i like that it is colse to the art gallery and the subway ..i also like the pool and the workout room ....please keep it in the price of staying overnight...

ther is nothing that displeased me

I like the privacy, comfort, beds and pillows, expediency, wifi, windows that open, good value, ease of access, location, beds and pillows...(oh I said that already :)

When ordering freshly squeezed orange juice for breakfast in a hotel, I think it should actually come from oranges that have indeed been freshly squeezed that same morning in the hotel kitchen.

The hotel front desk were simply bad. Try to cheat the guests especially you hold English not well enough. It is shame for staff, hotel and Toronto at all.

Bed was excellent. Nice windows, nice blackout curtains. Great location. Easy check in/out. Price was good, parking convenient

Our room was next to the elevators and the ice machine. The ice machine kept me awake periodically through the night. I realize someone has to have those rooms, but can you make them more soundprooof? Didn't like the "facilities" fee on the bill. Whirlpool didn't work.

Room was comfortable

We booked this hotel about two months before travelling. The hotel took the money from our credit card straight away. When we arrived at 8:30 pm, we were told that our room was not yet available and that we would have to wait for at least an hour. The hotel details state that the room would be available from 3:00 pm. We eventually got into our room after 10:00 pm. Admittedly we were given a free meal and breakfasts as compensation, but this was only after making a scene at reception. The hotel initially did not offer anything. There were a number of other guests in the same situation.

Excellent location to city centre. Comfortable and well maintained. Reasonable price and near to restaurants and shopping.

It was very wonderful hotel i stayed 2 days i advise everybody to try, and i promise them they will be enjoy

It is a clean, comfortable and quiet atmosphere in the heart of the city. I plan to stay there often

Noisy heater

the room was very cold. remote didn't work in the bedroom.

Hemispheres restaurant & lounge is upscale yet comfortable & calming surroudings with excellent cuisine & service! The dim sum served on the 2nd Floor was absolutely sumptuous along with impeccable service in an exquisite atmosphere!

The hotel rooms are quite dated & need a critical makeover! Also, the televisions should all be replaced with flat/digital/plasma screens. Otherwise, my room was clean & comfortable & I enjoyed my stay! I would definately recommend the Metropolitan to others.