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140 Kananaskis Way, T1W 2X2 Canmore, Canada – Show map
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63 verified reviews
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Mystic Springs Chalets & Hot Pools's staff speaks: English
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BBQ Facilities, Outdoor Pool, Grounds
Ski Storage, Ski Equipment Rental (on site), Ski Passes Available
Skiing, Hiking, Fitness Center, Spa, Hot Tub
Free private parking is available on site (reservation is not needed).
Non-smoking Rooms, Family Rooms, Heating
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
Any additional older children or adults are charged CAD 25 per person per night when using existing beds.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 63 reviews
Value for money
Show reviews from:
In the Rocky Mountains, this Canmore hotel features rooms with a kitchenette and a fireplace. Heated underground parking is provided. Free Wi-Fi is included. Banff is 16 miles away.
Score from 476 reviews Wonderful
This all-suite hotel in Canmore is within a 5 minute drive of Banff National Park. Each spacious suite has a full kitchen, a deck or patio and free Wi-Fi.
Score from 428 reviews Wonderful
Nestled on the outskirts of Banff, this comfortable hotel offers guests close proximity to outdoor recreational activities and welcoming facilities just 3 miles from the Sulphur Gondola and Upper Hot...
Score from 823 reviews Good
Featuring a restaurant, free Wi-Fi and flat-screen TVs, the Mount Royal Hotel is located in Banff. A sauna and a hot tub are available on site. The Banff Upper Hot Springs are 2.5 miles away.
Score from 438 reviews Very good
Warm cosy house, clean and tidy
We had a nice time and liked the facilities. The kitchen was easy to work in, however the microwave did not work. Everyone enjoyed the pool and hot tub. The view was wonderful. We'll be back.
I don't have anything negative to say. Next time I will ask for a room that is not behind the wall of the other condos.
I liked that the condo slept 8 I like the full kitchen I like the furniture and dinning table
The space was not fresh and clean It was obvious that it had taken a beating for the last few months with summer travellers I was very dissappointed that there was no in house laundry I would have like a warmer pool (other pools have been much warmer) My daughter's eyes swelled up from the pool water The place sleeps 8 and therefore, it should have dishes for 8 people not 6 We could not get our TV's to work in bedrooms There was one BBQ that was not working well
the two rooms, of which one has two beds which the kids really appreciated, the silence at night, the pool where it was easy to watch the kids even from the balcony of the chalet (thus avoiding getting wet) and the amability of the staff at the front desk.
The towels and other products were not always replaced and the recycling was rarely taken out making it necessary to request it! The dishwasher was not working well, dishes coming out stained and the door falling down too far when open and a little water coming out of it at times while closed. The kitchen is strangely laid out, making it impossible to be two working in it at the same time, although it looked like it was big enough for it! The faucet in the kitchen was leaking when open to have more than a trickle of water.
There many little inconveniences: the dishwasher did not work properly, so had to wash dirty dishes out of the cupboard before using them and hand wash our dishes for the length of our stay, the kitchen lacked a good selection of equipment - pots, oven mitts, etc., the BBQ area only had 2 available, one of which was inoperable and they were extremely dirty, our door latch kept sticking. All of these separately would not have been a big deal, but the combined experience left us not wanting to return.
Swimming pool, location, coziness of condo
I wish I could have stayed longer, the staff was fantastic. Very clean!!
Pool and hot tub were great, property overall was very nice, good location. We had 3 adults and kids aged 7, 10, 13 and 16...overall the stay was good but a bit crowded in the suite...if we went back we would get two rooms.
The kitchen is really small...only one person can really be working at a time and there is no place to store what you bring (not enough cupboards)
Spacious, clean and amenities similar to home. Comfy beds. Free local calls. Free parking. Free excellent quality wifi. Laundry facilities...
Gee, I cannot think of a thing I didn't like - maybe just missing chocolates on the pillow :)
Views were beautiful, staff and facilities were excellent.
We found it difficult having both bathrooms on the upper floor and none on the main floor. Beds could have been a bit more comfortable in the double occupancy and sofa bed.
I was staying 4 nights in July with my wife and 2 teenage kids at Mystic Springs Chalet in Canmore. The apartment we had was very nice and fully equipped with sofa, cable TV in living room and 2 bedrooms, Wifi was very fast. We've used the kitchen twice for dinner and it was very convenient. 2 bathrooms and 2 bedroom were clean & comfortable. We enjoy also a lot the pool & hot tube which were both of respectable size and open until 10pm.
It would be nice to have at least a restroom downstairs.
Separate Wi-Fi for each site
Had a few problems with the Tv
Location, clean kitchen
Cheap dish liquid Remote control broken-brought DVDs but unable to use since remote not working to change input. Staff did not resolve issue Dirty towel on floor in bedroom upon arrival Walls and floors could use a good washing Bedsheets in guest room were not clean Master mattress hard as rock. Both husband and I woke up with sore backs Bathroom floor and around shower were dirty
Loved the pool, common bbq and staff were great.
Our handicapped father was with us and unit did not have a washroom on main floor so it was not great to get him to the washroom.
The layout was good for us and gave a seperate place for the kids to sleep. The pool was fun.
The condo was kind of dirty, you can tell it's age and that the cleaning staff don't really pay attention to little things. The railings and doors were all sticky, the bathtub had a yucky film on it it, carpets were stained. I think I could find somewhere better kept next time.
Lots of space. Well equipped kitchen.
We loved the chalet as well as the location. Our kids loved loved the pool and hot tub. The staff was accommodating and helpful.
No block-out blinds in the bedrooms.
Our rooms were very comfortable and clean and the staff was very accommodating.
I needed to call security our first night because of a loud and rude group of partiers. The second night was very quiet though.
Location& floorplan. Wish I could have stayed longer.
Some repairs needed, ie the closet door in the bedroom was broken and wouldn't close. But not really a big deal :)
The set up was super nice, it be perfect for a a couple of families to go and have I nice family vacation.My sister and I are thinking about going back with our husbands and our kids.
The bedding, the Duvet covers especially need to be washed a little more often there was blood on one of the duvet covers on the Bed.
Quiet. It was great to have the use of a barbeque. Close to pool. Good access to Canmore. Staff helpful.
Need more baking sheets. Pool could have been a little warmer for the weather.
Hot pool, hot tub and suite were great
Housekeeping never made a bed or put towels away. We were asked to bring the dirty towels down. When on vacation I don't want to make beds or haul laundry
The large pool and hot tub are excellent and is a fun experience b/c they're outside. The kids enjoyed the inside common are in the chalet that has ping-pong table and X-box. The rooms are a good size for a family of 5 and come reasonable equipped.
Master bedroom bed was quite hard.
Beds were comfortable. The children enjoyed the pool.
The rooms are only cleaned every three days which we were not told at the time of booking. We thought that there was daily cleaning. They were supposed to change the towels daily and they forgot our room one of the day. When we called the front desk about this they said that they would call us back but they did not call us back or bring us clean towels. They did not clean the hot tub well. The Shower wall and floor were cracked.
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