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Resort highlights

Free WiFi Guests consistently rate the WiFi as excellent Free parking

Activities:

Skiing Hiking Fitness Center
Show map Mystic Springs Chalets & Hot Pools

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Newest reviews for Mystic Springs Chalets & Hot Pools

  • Nancy
      United States of America
    August 30, 2014

    We had a nice time and liked the facilities. The kitchen was easy to work in, however the microwave did not work. Everyone enjoyed the pool and hot tub. The view was wonderful. We'll be back.

    I don't have anything negative to say. Next time I will ask for a room that is not behind the wall of the other condos.

    7.9

  • Frances
      Canada
    August 14, 2014

    Swimming pool, location, coziness of condo

    Small kitchen

    7.9

  • Tanya
      Canada
    August 10, 2014

    I wish I could have stayed longer, the staff was fantastic. Very clean!!

    9.6

  • Jennifer
      Canada
    August 8, 2014

    Pool and hot tub were great, property overall was very nice, good location. We had 3 adults and kids aged 7, 10, 13 and 16...overall the stay was good but a bit crowded in the suite...if we went back we would get two rooms.

    The kitchen is really small...only one person can really be working at a time and there is no place to store what you bring (not enough cupboards)

    7.9

  • Anonymous
      Cayman Islands
    August 5, 2014

    Spacious, clean and amenities similar to home. Comfy beds. Free local calls. Free parking. Free excellent quality wifi. Laundry facilities...

    Gee, I cannot think of a thing I didn't like - maybe just missing chocolates on the pillow :)

    9.2

  • Tanya
      Canada
    August 3, 2014

    Views were beautiful, staff and facilities were excellent.

    We found it difficult having both bathrooms on the upper floor and none on the main floor. Beds could have been a bit more comfortable in the double occupancy and sofa bed.

    8.8

  • Loic
      France
    August 1, 2014

    I was staying 4 nights in July with my wife and 2 teenage kids at Mystic Springs Chalet in Canmore. The apartment we had was very nice and fully equipped with sofa, cable TV in living room and 2 bedrooms, Wifi was very fast. We've used the kitchen twice for dinner and it was very convenient. 2 bathrooms and 2 bedroom were clean & comfortable. We enjoy also a lot the pool & hot tube which were both of respectable size and open until 10pm.

    It would be nice to have at least a restroom downstairs.

    8.8

  • Martha
      United States of America
    July 19, 2014

    Separate Wi-Fi for each site

    Had a few problems with the Tv

    7.5

  • Corinna
      Canada
    July 15, 2014

    Location, clean kitchen

    Cheap dish liquid Remote control broken-brought DVDs but unable to use since remote not working to change input. Staff did not resolve issue Dirty towel on floor in bedroom upon arrival Walls and floors could use a good washing Bedsheets in guest room were not clean Master mattress hard as rock. Both husband and I woke up with sore backs Bathroom floor and around shower were dirty

    5.8

  • Anonymous
      Canada
    July 11, 2014

    Loved the pool, common bbq and staff were great.

    Our handicapped father was with us and unit did not have a washroom on main floor so it was not great to get him to the washroom.

    10

  • Courtney
      Canada
    July 10, 2014

    The layout was good for us and gave a seperate place for the kids to sleep. The pool was fun.

    The condo was kind of dirty, you can tell it's age and that the cleaning staff don't really pay attention to little things. The railings and doors were all sticky, the bathtub had a yucky film on it it, carpets were stained. I think I could find somewhere better kept next time.

    6.7

  • Laurel
      Canada
    July 8, 2014

    Lots of space. Well equipped kitchen.

    7.9

  • Esther
      Canada
    June 29, 2014

    We loved the chalet as well as the location. Our kids loved loved the pool and hot tub. The staff was accommodating and helpful.

    8.3

  • Anonymous
      Canada
    June 3, 2014

    No block-out blinds in the bedrooms.

    7.5

  • Laurie
      Canada
    May 27, 2014

    Our rooms were very comfortable and clean and the staff was very accommodating.

    I needed to call security our first night because of a loud and rude group of partiers. The second night was very quiet though.

    9.6

  • Lisa
      Canada
    May 27, 2014

    Location& floorplan. Wish I could have stayed longer.

    Some repairs needed, ie the closet door in the bedroom was broken and wouldn't close. But not really a big deal :)

    9.2

  • Kelly
      Canada
    May 20, 2014

    The set up was super nice, it be perfect for a a couple of families to go and have I nice family vacation.My sister and I are thinking about going back with our husbands and our kids.

    The bedding, the Duvet covers especially need to be washed a little more often there was blood on one of the duvet covers on the Bed.

    9.2

  • Patricia
      Canada
    April 29, 2014

    Quiet. It was great to have the use of a barbeque. Close to pool. Good access to Canmore. Staff helpful.

    Need more baking sheets. Pool could have been a little warmer for the weather.

    9.6

  • Tanya
      Canada
    April 9, 2014

    Hot pool, hot tub and suite were great

    Housekeeping never made a bed or put towels away. We were asked to bring the dirty towels down. When on vacation I don't want to make beds or haul laundry

    6.7

  • Greg
      Canada
    April 5, 2014

    The large pool and hot tub are excellent and is a fun experience b/c they're outside. The kids enjoyed the inside common are in the chalet that has ping-pong table and X-box. The rooms are a good size for a family of 5 and come reasonable equipped.

    Master bedroom bed was quite hard.

    7.9

  • Anonymous
      Canada
    April 1, 2014

    Beds were comfortable. The children enjoyed the pool.

    The rooms are only cleaned every three days which we were not told at the time of booking. We thought that there was daily cleaning. They were supposed to change the towels daily and they forgot our room one of the day. When we called the front desk about this they said that they would call us back but they did not call us back or bring us clean towels. They did not clean the hot tub well. The Shower wall and floor were cracked.

    5.4

  • Lauren
      Canada
    February 14, 2014

    Beautiful chalet, had every we needed!

    Pool area grungy, outdoor pool not warm enough.

    7.9

  • Frances
      Canada
    January 14, 2014

    Cozy space.

    Condo temperature was cool. Couldn't get it warm enough.

    9.6

  • Anonymous
      China
    September 29, 2013

    Everything

    Bedroom is not big.

    9.6

  • David
      Canada
    September 7, 2013

    The view from our room was spectacular. The unit was spacious and complete

    We could only stay one night

    9.6

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