They need to work on communication and prioritizing of hotel guests vs. outside guests (wedding attendees) and the availability of the hotel shuttle at night. Otherwise, the free shuttle is a great service.
The setting of the lodge is unsurpassed - one of the most beautiful, serene spots in Whistler, away from the village and tourists. We also loved the availability of free kayaks, canoes, and SUP's to explore the small lake, and free bikes to circle the bike path. Food is on the expensive side, but very good and has a homemade non-resort quality. Despite a wedding going on in the main restaurant until late Sunday evening, our room on the first floor was on a hallway with a soundproof door which we think was a very thoughtful touch. The room was beautiful, peaceful, and very nicely appointed. This is a must-book!