The check-in was the most horrible check-in I've ever experienced at any hotel. I'm pretty sure it lasted over half an hour (I didn't wait in a queue). I can only describe the front desk staff as incompetent. It really soured the rest of the day for me.
I booked with the app and didn't realise that parking was a mandatory extra $20/day with no alternative. The hotel even claims that "overnight public parking is not permitted in Whistler". $20/day is not reasonable for parking.
The restaurant closes at 9:30 and there isn't much else around, so if you arrive later in the evening and the check-in takes longer than normal, you may be out of luck. The shuttle to the centre of town also stops at 10:30.
The TV was very dim and kept flickering. The remote would only turn it on/off, change the channel and volume; the rest of the buttons did nothing.
The room itself was very nice. Generous size, excellent bathroom with a good sized tub and separate shower. Good quality toiletries, comfortable bed.
The gas fireplace, heated bathroom floor and quiet heating/cooling of the room were appreciated.