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327 Ontario Street, L2R 5L3 Saint Catharines, Canada – Show map
|King Room with Roll In Shower - Disability Access/Non-Smoking|
|Executive King Room|
|Room Selected at Check-In|
|Queen Room with Two Queen Beds|
|Queen Suite with Sofa Bed|
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11 properties in Saint Catharines
Including hotels, apartments, villas and more.
42 verified reviews
They speak your language!
Holiday Inn Hotel & Suites St.Catharines-Niagara's staff speaks: French, English
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Golf Course (within 2 miles), Pool Table, Bowling, Sauna, Fitness Center, Hot Tub, Indoor Pool, Game Room
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is needed).
Room Service, Vending Machine (drinks), Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 19 years stays free of charge when using existing beds.
One additional older child or adult is charged CAD 15 per night in an extra bed.
One child under 2 years is charged CAD 15 per night in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
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We liked our stay and appreciated the approach the front desk staff handled our question/inquiry.
We had breakfast included in our stay and did not like the presentation of the food. No fruit or juice available in the given 4 choices. Also, there was a small bug crowling along the coffee can and the reply of the server was not to professional standard. We expressed our concerns to the customer service manager on the day of departure.
pungent smell in the room coffee maker didn't work door did not shut properly
I was pleasantly surprised over the space of this suite with its large sitting/kitchen space with table and 4 chairs. I loved the spacious bathroom with large walk-in shower. The beds were comfortable and pillows were awesome for sleeping.
I wasn’t too pleased with the location of this suite next to the noisy sixth floor lounge with very loud music. As people poured out of the lounge at midnight and waited for the elevator adjacent to our room the noise level was disrupting our sleep for both nights. Not a big deal but there was only one garbage can for 3 rooms in this suite. The refrigerator was set too high and froze all of our water and salads. Yikes! One other thing: the elevators are SO SLOW that I often took the stairs. One more thing: we stayed for two days and on the second day our keycard for our suite would not open our door and we had to go back downstairs to have it re-keyed.
Hotel+location, comfort (room+bed), friendly staff...
We got a 'special deal': including breakfast for +/- $ 6,--. Don't do that: we didn't expect much, but we couldn't call it a breakfast. No drinks at all included, coffee for $ 5,--.... That's not a special deal, that's no deal at all. So don't book breakfast!
Friendliness of Staff. Very eager to please
Nice rooms, great service, clean
The architect for this building should go back to school. The elevators are a problem. You wait forever when you stay on one of the upper floors and they seem to stop at every floor.
Updated bathrooms and roof top bar.
The hotel was very clean and comfortable. Our room was very comfortable and they helped set up my surprise for my spouses arrival. Very friendly staff and great place to stay:)
I did not like the fact that there was a mix up with the reservation for my sister in law, after I called to make sure there was only 1 room booked under her name. They also called my cell phone the night before my arrival and my spouse over heard me tell the person on the phone the name of my surprise guest I had coming. That ruined my surprise.
The sixth floor outdoor lounge
Main floor rooms are very noisy when the sixth floor ltapas bar closes and patrons exit via that corridor.
The room was spacious and clean, and the bed was very comfortable. I had some visitors in the evening and I was pleased that there was a table for us to play cards in the sitting room area.
I perceived a lack of concern for your guests when there was a power outage. I felt that a staff member should have contacted guests or guest should be been offered flashlights and concern when they enquired about the emergency situation. I realize power outage was after 10 pm and some guests were asleep, but those who were not, and had to enquire at the front desk should have been accorded more concern. I wish there was a better restaurant, something like in the Holiday Inn that used to be at Lake St and Q.E. in S t. Catharines.
Clean room and plenty of room. O
Shower door leaks and you can hear people outside the hallway. Rooms could be more soundproof.
The general environment was great, comfortable and welcoming.
One of the Front-Desk staff wasn't friendly. One of the serving staff in the restaurant was not friendly, and did not provide all the items during the meal service.
close to area attractions (shopping and Niagara-on-the-lake area)
Breakfast buffet not good - order off the menu. We booked an exec. king suite - they didn't have one when we got there - don't know if booking.com is to blame or holiday inn - but the front clerk just starred at us - not saying anything - not giving us something to compensate. We took another room, but you should get what you booked.
loved the staff on the front desk
nothing in particular
Location and hotel amenities were fabulous. Brittny, at the front desk understands customer focus and should be commended for her approach and professionalism! Would recommend to anybody.
It was an updated facility. The Timothy's in the lobby was very convenient for our 7 am departure.
It was very pricey for the location. But we had no other choice as the other hotel (that was closer to our venue) was booked.
Very comfy bed, spacious room, great wifi, clean, ...
Don't pay extra for the breakfast, lots of places around or eat from the menu at the place in the hotel. The buffet sucked.
loved the clean rooms - lots of extra towels
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