We were disgusted with the spider nests, not webs on the curtains and ceilings in our room. We paid over $250/night for the room and should've got a clean room. When we pointed it out at checkout nothing was done to compensate us. The agent didn't even offer to reimburse us the $10 parking fee for having to clean the room ourselves. The WIFI was also not working in the hotel and they offered no solution other than to go to the closest Starbucks - not helpful when having to deal with a work issue. The dinner at Merganser was less than satisfactory - ordered a halibut rice bowl - described on menu as fish, veg and rice - but bowl came 3/4 full of rice, a very small slice of halibut and a couple of pieces of veg. Why not charge a little more and do it right. Very disappointed - have already told our friends/clients that asked what is was like to stay at the Lakeside. Our next stop was Hester Creek in Oliver and although we had to leave the 2nd night due to the fires, the Manager there bent over backwards to book and pay for accommodations elsewhere, refunded 100% of that night's cost, followed up the next day to ensure we were ok. Penticton Lakeside - you need to learn from Hester Creek how to treat your guests.
The Bufflehead Restaurant had great food and was very well priced, we received excellent service. We enjoyed the private beach.