Quality Hotel & Suites Toronto Airport East  

A home away from home indeed! It's clean, large, comfortable and well illuminated rooms, as well as dutiful house-keeping staff are noteworthy but may be matched by the competition. What is outstanding and remarkably so, is customer services, a positive guest-oriented attitude of the staff and the willingness of management to make your comfort a priority. The general manager is an avid listener and treats your opinions and requests with the priority they deserve. By all indication it appears this hotel has not grown 'too big' for the guest. Oh by the way, don't forget to visit the restaurant. You will likely be impressed with the food as well.

The staff was friendly and courtious , rooms were spacious and clean.

We liked the fast check in. Cleanliness of our room. Access to airport and 401

Ok in general. Liked pickup service from and to airport

1. Tv picture in room of extremely poor quality, likely requires repair or replacement. 2. On pickup from airport, driver had the radio tuned loudly to a Punjabi or Pakistani radio station. When he left the van to pickup other guests, he left the radio at the same loud pitch and turned the volume down when the van was filled to capacity. Please note that I am also an immigrant but would never subject anyone, let alone paying customers, to my personal preferences. A local station using the predominant language in the area, that being English, would have been appropriate and curteous.

The location. I needed a hotel that was located near the airport. At the same time, I wanted to pay as little as possible. Using a last-minute offer, I selected the Quality Hotel. While it is not as close to the airport as others, still it is only a 10 minute ride using the hotel shuttle from the airport (I would recommend that it is clear at the moment the reservation is made that the hotel shuttle must be called to be picked up at the airport). Not that in mattered to me, facilities in the hotel are limited and there is not much around this hotel. This is truly a hotel for an overnight for passengers between flights.

The ac in the room was a bit noisy but without it the room was warm. I did not understand why at check out I was unable to get a total bill covering the price of the room and the extras. I got a bill for the extras and told the bill for the room would come directly from "booking.com" which i know is untrue from previous experience..

Clean, comfortable bed. Daily housekeeping.free parking.close to 401.

Thin towels, rough toilet paper, no lobby coffee, no continental breakfast. No fastfood restaurants nearby.

Wood like less expensive roo

queit friendly staff

Surprising value! Quiet and convenient. Will go back.

we did ask for a non-smoking room which we got but the room smelled of smoke we where moved to another room and in this room the air-cond did not work the repair man came to look at the a/c he most of know what the problem was, open the unit turned some thing a/c was working if he know what the problem was it should of been fixed first ?

If you are looking for just a place to stay, this will fit the bill. Clean, cheap, free shuttle to Air Port, free Wi-Fi and business centre. For more than two or three nights, you may want to stay somewhere else. Staff is friendly.

Some rooms stink from smoke, even though its said, that the Hotel is 'non smoking' We just asked for another room.

Close to Bus terminal, shuttle service, restaurant and services.

I have no problem recommending this hotel to anyone.

The staff could not locate my reservation, and when it was confirmed they upgraded my room.

The food @ the adjoining resstaurant was OK, not great.

The staff was pleasant and helpful, the restaurant was well priced and the food good. I stayed on an upper renovated floor and it was nice with a very comfortable bed. For being close to the airport it was quiet. There was a fitness room and pool that I was not able to take advantage of for time reasons. The only reason that I would not stay again is that it is too far from the Conference Centre if you do not have a car (although the public transit was excellent).