The morning after our arrival on March 22 I spent quite some time with your Concierge a large female with whom I arranged for a forest dog sledding tour the next morning at 8:15am for pickup.I gave the concierge a $ 20.00 US dollar tip but she did not appear very thankful which I found strange, but never the less
At 8:00am the next day when we came down to the lobby she was not there and by 9:00am noone had showed up to pick us up so the bellman Gary I believe said that was strange as the company in question was always early so he asked the Concierge to look into it.
To our surprise although our room had been billed for the tour the Concierge had not notified the tour company and we were stuck ,which provoked our children to cry etc, but the new concierge was able to book another company for a 10AM tour. However this other company did not do business with the hotel so we had to go into the village and make payment and wait for 40 minutes for a pick up,etc ,etc.
But this was not all I had also booked a skying lesson package with the same Concierge for my wife and my two sons for wednesday at 8:45am but as we again came down a new concierge told me that there had been a mistake as the prior Concierge had only booked my wife for the lesson and equipment rental which she then had to correct making us over 45 minutes late to the class. I could go on and on as to the bizarre behaviour of said Concierge whom I felt sure would not be there anymore but in the morning she was back and never even apologized for her actions and although I asked her to send us our final bill via email as my brother became ill with a heart attack and we decided to return one day earlier, SHE HAS STILL NOT SENT US OUR BILL.
The friendly employees we met beginning with the bell men who made us feel like family and the restaurant and bar staff which were also great. We must include others as well, the housekeeping people who were just superb and the Concierge who attempted to resolve a very bad situation created by a careless and uninterested person that should never have been put in a position to handle people.