Booking staff was a bit heavy-handed when my credit card charge didn't go through for the balance of my bill (card was deactivated due to apparent fraudulent charges). But we sorted it out and all was good. There is no "Concierge" or other hotel staff (which is fine for me). Just don't expect an experience like at a normal hotel. These are individual apartments, so, you're on your own (again, fine by me - but others may be expecting the hotel-like experience).
A very nice rooftop common area for grilling / hanging out. Great downtown location near Entertainment district and public transport. Apartment was roomy and had all one would need to cook, do laundry, work, relax, etc. Surprisingly quiet in busy downtown.