The staff at the hotel were friendly, and helpful in every way.
A friend and I had come from the States to see a concert, and were totally confused by the directions we had to get to the venue. Staff member, Rachel, took the time to look up better directions, print them out, AND explain, from her own experience, what landmarks to look for, etc.
When we were ready to check out, Rachel was there, and once again helped us with directions where we wanted to go, and the best route to take to get to the border to return home.
Over all, one of the BEST hotels I've ever stayed in, ANYWHERE; U.S.A., or Canada! Would definitely recommend it to anyone going to that area of Canada!