The evening receptionist seemed to have an attitude problem and no idea
of good customer care. He made no attempt at all in helping us to obtain
a bottle of water. The only dispensing machine in the hotel had run out,
but in the end we managed to get one from the pub next door. The
receptionist's comment to this was just one word: 'Awesome'.
His total lack of assistance, especially as he was not dealing with any
other customers at the time, was far from ‘exceeding our expectations’.
The other receptionist, on duty the next morning when we checked out was
hardly any better. There was no smile from her and no ‘I hope you have
enjoyed your stay’, or other such friendly comment which we had
experienced in all six of the other hotels we had stayed at. It is not
just the facilities which make a great hotel. It is great staff too. I
am afraid that on this occasion the receptionists let their hotel and
more importantly their guests down rather badly.
The room we were allocated had been refurbished and was very, very nice.
It was large, modern and ‘classy’, with built in display-like cabinets
for some of the toiletries etc. The bathroom was excellent, although the
gimmicky glass see through dividing wall, which becomes ‘misted’ when
the bathroom light is turned on, is not really practical. The designer
must have forgotten that the bedroom would become illuminated too with
light spillage from the bathroom, thus disturbing anyone else in the
room during the night. The hotel has tried to get around guests having
to turn the main bathroom light on, by installing a very small dim
glowing coloured light patch, but it is hardly enough to see by.