Résidences UQAM Est  

It was the most horrible experience in our hotel stay. Garbage bag full from previous party. No a/c in the room when it was 92 F. No tv. Bed is very, very hard and not a Queen size as was previously told but like a twin size. Physicaly we were in pain. No knight tables, no hangers for clothing. In the reception area including manager there work young not responsible people (maybe students). Me and my husband got sick and all our holyday weekend was completely a horror. Instead of a three knights we stayed two knights and went back home. After the first night we wanted to cancel the second and third night stay but we were told that they can cancel only the third knight. We tryed to find another hotel but it was no vacancy. I have a heart condition problem and coud not take any longer stay in that hotel. I am requesting a refund to my credit card for the two nights in that hotel. This hotel doesn't have even a sign outside like any other hotel or motel. Our gps could not find that hotel or the number. Such a place should be shut down and taking of the Booking list. Please reply.

Staff wilingness

Although I had $95.00 per night confirmation from Booking.com, receptionist insisted on higher cost of $120.00 per night for f1 races weekend. It took almost half an hour to get the cost I was entiteled to. Receptionist had to call higher authority to get permission. Hotel wouldn't acceptBooking.com cost per night automatically.

La situation géographique est au top ! Et j'avais une salle de bain dans la chambre (et non une salle de bain commune)

Il n'y a pas de service de nettoyage journalier, il faut aller chercher les linges ainsi que les rechanges de lit au 2ème étage... Il n'y a pas le wifi et pas de climatisation non plus...

Le silence dans l'hotel et aussi la propreté ds chambres

Cest dificille à prendre une douche sans laisser le placher tout muillé car il n'as pas de tapis dans la toillette. Et aussi que pendant l'été c'est trop chaud car les fenetre n'ouvrent pas beaucoup et le ventilateur n'es pas tres fort.

Su ubicación: es una residencia para estudiantes en el centro de la ciudad. Nos dieron un apartamento con dos habitaciones, baño y salon comedor con cocina.

No es propiamente un hotel sino un apartotel. Interesante para grupos o familias que quieran un pequeño apartamento con salon y cocina. Cocina y

Horrible value for the money. Small bed with vinyl covered mattress (and unfitted sheet). Hot, with no air conditioning and noisy outside. It was not clear to me that this was a shared accommodation, it is a three bedroom apartment, but you are only getting one bedroom. Booking.com must make this very clear, and it is not! I could not connect to the wired internet. I cancelled the second day and moved to a real hotel for not much more in terms of money.

Location, convenience store, helpful staff, free local calls.

Lack of air-conditioning, impossibility to open windows for more than just a crack, shower too small, studio price too high for the level of comfort/service.

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