The rental agency, Royal Stays was a half hour late in delivering the key and did not leave instructions for returning the key. The front desk staff said they could not accept the key unless it was in an envelope with instructions on the outside. Royal Stays should provide a return envelope. It would also be very helpful to have two keys to the suite for people who may on different schedules. There is no relationship between the rental agency and the building management. The cleanliness and maintenance of the suite needed improvement. The floors and rugs had not been cleaned and the vacuum that was provided did not work. The appliances and counters had been wiped with something that left a greasy residue and the inside of some of the cupboards needed cleaning. Some of the window closures needed repair, bathtub plugs did not work and there were nails and picture hooks in the walls that needed to be removed. The TV only has basic channels and has annoying messages on the bottom of the screen that keep appearing and blocking the picture. The mattresses are firm and the pillows are very flat. Be prepared to supply dish soap, dishcloth, garbage bags, facial tissue, and shampoo.
The location was excellent and the reception desk personnel were very courteous and helpful. The suite was roomy and had the number of bedrooms and bathrooms, underground parking that were advertised. The public facilities, pool area and exercise rooms in the complex were very good. Hand soap, paper towel, some dishwasher soap, toilet paper, one dish towel and bath towels were provided. Overall our stay was comfortable, the facilities in the suite were basic.