Marriott Niagara Falls Gateway on the Falls  

The view from are room was quite nice, it over looked the falls.

Our first room, the air would not work so they up graded us to a better room. We were on the 26th floor - on the second day the elevators were not working, had to walk down to the 20th floor to catch the elevators that could reach that floor. The bill that they slipped under my door on the last night contained a 78.00 dollar parking fee - we didn't have a car, we came by train. They made the correction after I brought it to their attention, but that is something that should not happen at a nice hotel. Marriott is re-doing the hotel and they say it should be finished by 2012. Right now, it looks old and tired. I would book somewhere else.

Our room was upgraded for no extra charge!

Location and room comfort

I had to pay for parking at the hotel. !!!

Cleanliness , comfort and location

We had a whirlpool tub,but no housecoats to lounge in.

starbucks in lobby, guest service were very quick to respond, the room was nice with the exception of the carpets being soiled

the restaurant service was slow at lunch with very few guests in the hotel. we came down for dinner and waited 10 minutes, no one came to seat us so we went to ton romas for dinner and breakfast, dirty windows in hallway of 25th floor and dirty windows drinking glasses in room 2511

Location we had a falls view

The timing of the elevators-really long

The room itself was absolutely spectacular and better than I could have imagined. It was clean, neat and organaized and the staff were pleseant and professional as well. Great location too and amazing view from the windows.

The staff at the hotel claimed our reservation was for 1 room, not 2, even though we presented our booking number ((689015102). The clerk told us they did not have 2 rooms available, but offered a family suite with 2 bedrooms and 2 bathrooms for $197.87. Because of all the confusion, it was not clear that that price was in addition to the $301.45 paid in advance. We understood the price to be low to make amends for their mix- up. We found the room situation awkward because the 2nd bedroom did not have an exit to the hallway. We feel that the total price for this room should be $259.00 plus tax, not $499.32 that we were charged. Why did this happen? We are not confident that using your agency in the future will get us the rooms we require. Please contact us with an explaination.

That it was an awesome view of the Falls! Close to the restaurant we wanted to go too! Very comfortable and nice change from the less expensive hotels we usually stay at!

Did not appreciate the $20 charge for having to park the car myself!! Should have been valet for the price and rep of hotel!!

The tv was not up to the normal standard in other Hotels....Hard to figure and took to long to adjust from channel to channel., Definite room for improvement.....Parking Fee ridiculously high,Bar Drinks ridiculously over priced spoilt our stay.....Under Construction in main lobby we could smell the Glue and Cement all our stay....

Far too exspensive....

Loved the grande staircase. Enjoyed the Milestones restaurant being inside the hotel. Happy they had building parking lot.

Did not like that you had to pay for wi-fi and parking. When paying that much for a room at a hotel, I expect that I should not have to pay extra for those necessities. I also felt that they need separate parking for those just attending the Milestones restaurant. It is not fair that we struggled getting a parking spot when we are paying for it because spots were full of those attending Milestones.