Sandman Hotel Calgary City Centre    

Location Room was good

Valet parking First meal wasn't cooked properly, cold and raw on the inside

Parking or the fees, which were not told before I rec'd the invoice. There was a huge issue with people getting their vehicles morning of checkout and many very upset people crowding the lobby. The front desk seemed to find it a bit humorous. The fact you have to go thru the exercise room to get to the pool was a bit embarrassing.. Overall experience was not great and not likely to stay again.

Location

Shower pulses hot water, almost burnt me. Slow room service. Grungy hotel and moxies had dirty feeling.

I like the fact that I was able to leave my family in the room while I was attending a meeting downtown. And I especially like it that I was allowed to do a 3pm late check out; without having to pay aditional cost.

The room was little small and the rugs need to be cleaned.

Comfort of being downtown.

Front staff did not explain things clearly.

The staff was nice

I was able to hold my reso. with a Debit-Visa (this is how I generally book flights, hotels etc.) However when I came to check in to the Sandman at 1:30 am they do not except this card and were unwilling to comprimise (i.e. take a large deposit or budge on Sandman policy) .They advised me to call someone to use their credit card ( I couldnt believe this was their soulution-seeking!) They tried to call a neighbouring hotel but they had the same issue.. So we drove through the night in the snowstorm to Edmonton. We will not be returning to the Sandman.

Staff stepped up to fix/overcome the inadequicies of the hotel.

Parking- $22- should have been quoted in the price. Parking- each floor had elevator signs when you can only access the elevator from 1st and 3rd floor. Makes for a long trek up the stairs. On departure day- elevator was out of order. Needs further upgrades

The hotel is out dated...from the 80s. Went to make a coffee and the coffe pot had old coffee and a dirty filter in it. The water pressure in the shower was awful I called down to ask for someone to pick up my dry cleaning and was told no. I asked why and was told rudely " I am here by myself and can't leave the desk unattended" I hurried downstairs to drop it off before the 8 am deadline and there were 3 people standing behind the desk. I just laughed and dropped it off. This hotel is a dump and avoid at all times.....not to mention the vagrants loitering outside all day long

Everything

Anything

the room was clean and very nice the lobby is nice

there was no where to park, I mean to drop someone the evator scared my wife

Good location and friendly staff.

Location

No fridge

I had a problem with my credit card and the front desk manager was very helpful. Hotel itself has nice facilities like a pool, hot tub, weight room and Moxies downstairs. If you're staying downtown on Calgary this is a grea location

Clean Comfortable rooms Good staff Moxies in the hotel Easy access to transit

Would have liked an ATM so I didn't have to go to the MACs Everything around the hotel shuts down early probably do to the clientle outside.

The pool and hottub were quiet lovely (although a bit small and you had to walk through the fitness area to shower and use the locker rooms). Beds were comfortable

I have never given a hotel a bad review before but I actively hate this hotel. DO NOT STAY HERE! The customer service was atrocious! I booked this hotel specifically for the airport shuttle, which is stated on their booking.com ad, and someone from the hotel called me and told me to call the hotel for the shuttle once I got to the airport. So I did, only to be told by the manager that (1) they don't offer that (2) none of his employees made that mistake (as if I was lying) and (3) that he would be doing nothing about it. No apology either! I had to spend an additional $100 on cab fares to the hotel and back. Every time I approached the front desk the employees looked at me like I was bothering them. You are in customer service and hospitality! Lastly, although it is the cheapest the place in downtown Calgary to stay, the rooms are FAR BELOW QUALITY for what they charge a night. They appear much nicer in the photos only to be let down in person. My opinion: pay the extra bit to stay at a higher quality hotel where you will be valued as a customer.

The staff were amazing! Always friendly we walked out of our room and we had two different people at different times say good morning it was awesome to feel that important, I even left my bracelet there and they were able to give it back!

Entrance very nice, beds were ok Train was right there to hop on to

Very noisy in the halls. Area is kinda rough so lots of lower class around the hotel and IN OUR hallway. No continental breakfast

I like the room of 20th floor, the window are large and I was a very good view of the city, the tramway is noisy , but it pass just side the hotel.

location comfortable room security responded quickly to late night disturbance on the floor

elevators malfunction

close proximety to the ctrain, quiet and overall good budget friendly hotel

N/a

Everyfhing

Convenience of location, restaurant in lobby with quick service.

I liked the swimming pool

only some room have mini fridges

Location, clean, good service. Parking really cheap.

All went good

I lived at the highest floor, the view there is good. And they also have hot tub, it is better for the winter time.

I ordered 2 nights at there. (Dec24, 25). But no staff helped us clean the room and change the fresh product for the second day. And I asked the front desk, they just told me no staff working at that day. If no staff work,why the hotel need to continue operating? I booked $99/night but whenthe bill coming, they also add some fee like "marketing fee" I don't really understand what this fee for. And the Parking fee is $22/day. I think they should also tell the customer about the price for this part before check-in.