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123 Queen Street West, M5H 2M9 Toronto, Canada – Show map
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617 verified reviews
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Sheraton Centre Toronto Hotel's staff speaks: Chinese, French, Spanish, English
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Outdoor Pool, Grounds, Terrace, Sun Deck
Sauna, Fitness Center, Spa, Massage, Hot Tub, Indoor Pool, Playground
Food & Drink
Restaurant, Bar, Special Diet Meals (upon request)
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and costs CAD 14.95 per 24 hours.
Private parking is available on site (reservation is not needed) and costs CAD 50 per day.
Room Service, Packed Lunches, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Chinese, French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge in a crib.
Any additional older children or adults are charged CAD 15 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 615 reviews
Value for money
Show reviews from:
Providing direct access to downtown Toronto's PATH, an underground shopping center and tunnel system, this all-suite hotel has spacious accommodations along with many of the comforts of home.
Score from 696 reviews Very good
Less than a 5-minute walk from Osgoode Station, this downtown Toronto hotel features 3 restaurants, an indoor and outdoor pool, and a state-of-the-art gym.
Score from 564 reviews Very good
This downtown Toronto, Ontario hotel offers spacious rooms with free Wi-Fi and a cable TV. It features a fitness room and is just 1.6 km from the Metro Convention Centre.
Score from 911 reviews Good
Within 320 yards of College subway station, this hotel features on-site dining, 2 indoor pools with a water slide, and a fitness center.
Score from 2635 reviews Good
#1. Comfortable bed. Lovely view of the CN Tower. Speedy room service. Good food. Efficient staff were attentive and courteous. Taxi service was readily available. Shopping was close by. Computer use was appreciated. I would stay here again.
Great location and amenities
The room air was so dry. Hard to breathe.
The location of the hotel is quite strategic and ideal.
It takes a little longer for stuff to respond to certain request. But overall it was alright!
Location. Eash access to nearby attraction through subway.
Furniture in room was worn out as well as toilet. Bed and pillows uncomfortable.
everything cost extra money, ie parking, microwave, fridge, wifi. there was also no where to park just to get registered!
Large hotels are usually very impersonal, however, this was NOT the case with this hotel--just the opposite. I enjoyed every minute there--I will be back.
Racked my brains here-only thing I came up with was that there was not a small refrigerator in our room.
Most every thing. Continental breakfast excellent. Excellent location. Friendly and helpful staff.
Fitness is close
Good Location To Downtown and Across the road from skating at city hall
pool Was closed and was not notified
Location, lobby and courtesy of the staff
I have booked a double room, they give me a very small bed (room 828) that hardly accomodate two people. When I tried to change it as soon as I arrived I was more that 20 minutes waiting for someone to answer me and finally I quit. Valet parking cost $50 and it took more than 25 minutes to get my car from the garage since the moment I called from the room in advance. There were no shower cap and other ammenities that soap, shampoo and conditioner at the bathroom. Overall I think it was too expensive for the service received. An I'm a SPG member from Sheraton.
There was nothing I did not like.
-Great room service staff! -Love the robes -Close to spa facilities -Great downtown location
Every staff member we encountered was friendly, polite and very helpful
Great location and a splendid room with an outstanding view of the city. This hotel is comfortable and convenient with everything you could ask for.
The location was good for an evening of theatre at the Princess of Wales on King St
Change of room to what appeared to be an old section with a small bed - we expected a queen size, minimum. Does anyone even remember a "double" bed? There were 15 people lined up at checkout with 2 clerks. One of them was 7 minutes on the phone dealing with a problem client! We question whether those of us who book through discounters get the same service as others. Room was too hot and no way to turn down the temp.
location, location, location The view was great and the breakfast in bed room service was awesome. It actually arrived on time and hot!!! My seven year old granddaughter felt very special.
Arrival ...... parking when we arrived to check in was cramped and backed up. We arrived late so it probably felt worse than it actually was.
Staff was very friendly and helpful. The location and parking was excellent
The signage from the parking garage could be improved.
My husband was in critical condition at St. . mike's hospital. Being so close to the hospital was great for me. This discount for this made it much easier to stay for almost 2 weeks. Staff was friendly, in general
My room was showing a temperature of 25•+. This was way too hot. Although I mentioned it 3 times nothing changed. Had trouble with my keys needing to be re-activated a few times.
I arrived late at night and left the next morning. I was so very impressed from the second I got there by the staff. They were helpful and genuine. At every point of contact. The room was fair - very basic amenities and the bed was comfortable. The cleanliness really stuck out for me, usually there is some dust. Great for a quick layover. There were lots of shops around so I imagine that would have been nice as well.
It was very difficult to find the entrance at night, I missed it 3 times - especially given the busy road it is located on.
I didn't like the Richmond tower. Bathroom was dingy and the people in the room next to us were noisy.
The room was very noisy.
Location walking distance many shopping areas.
Room small and no wifi in room.
Great view of the city from our hotel room! We paid extra to have Wi-Fi, hors-d'oeuvres & breakfast in the Sheraton Club. It was a very comfortable place to enjoy a meal, and we would recommend it to others!
Proximity to ballet could not be better Restaurant is very good
Room 1924 had AC to 66 and high fan and it never got cool. Room in need of deep clean wall by vent had black dust all over it. Bathroom needs paint/clean around door
staff was excellent
beds were worn out
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