Extremely disappointed upon arrival. Check-in starts at 3pm and it seemed that there was quite a few people waiting for rooms to be cleaned still.
Also, for the money customers spend on a hotel like this, maybe the staff could do a quick check of the windows every once in a while - I'm not talking about the outside, dirt on the outside of windows is inevitable, but handprints and what seemed to be kids lip and nose prints all inside the windows? Come on, it doesn't take that much extra effort to give a window a wipe.
Pretty small thing to complain about in the grand scheme of things but if I'm on the 23rd floor paying $500ish dollars a night, I'd expect the windows to be wiped clean.
Everything - the location, the views, washroom was fantastic, staff were wonderful (one went above and beyond offering me a choice of rooms on different floors, which was lovely), food was great and the bed was quite possibly the comfiest I've ever slept on. Fantastic.