I've stayed at Swans several times now, and I haven't had a single negative experience. Always top notch!
Swans hotel is absolutely the best place to stay in Victoria. Not only do you get an entire suite for the same price you'd pay for just a room at any other facility, but the location is central, I can walk anywhere, the place is clean, the beds are incredibly comfortable and the food in the brewpub downstairs doesn't disappoint. They think of everything, from the morning paper delivered to your door to hot, fresh coffee in the lobby every morning. The front desk staff are fantastic, always helpful with directions or recommendations, they make an effort to remember your name, to make sure you're happy and make you feel right at home.