The level of service from staff was not great. Upon check-in, I was given a rate that was higher than what I agreed to when booking online. The grumpy check-in attendant told me it would be corrected the next day at check-out. I was with two young and tired kids, so I did not press the matter further and decided to wait till check-out. When we went to use the pool, there were no towels in the pool area and we had to come to the front desk three times to ask for them. Upon check-out, I was presented with a receipt with the higher rate than the one I'd agreed to. The front desk attendant didn't know how to change it, waited for twenty minutes, but I had to go to a previously scheduled appointment. I was told a manager would call me and sort it out. He did call and promised to resolve the issue, but upon verifying my credit card, I discovered I was charged the higher rate!!! It took another couple of phone calls and lots of time on my part to finally resove the issue.
Great salt water pool! We liked the free continental breakfast, there was lots of choice. Nice to have ping pong table and a pool table, even if the room they were in was still under construction. We only stayed one night, but found the facilities perfect for our needs.