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Toronto Symphony Orchestra (0.2 miles) Roy Thomson Hall (0.1 miles)
Show map The Ritz-Carlton, Toronto

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Newest reviews for The Ritz-Carlton, Toronto

  • Roger
      United Kingdom
    September 1, 2014

    Great location. Beautiful bedrooms, corner suite worth the extra money. Staff very attentive and pleasant. Great food.

    10

  • Blaine
      United States of America
    August 27, 2014

    Ambiance and service

    Nothing

    9.6

  • Gary
      United States of America
    August 10, 2014

    Food, staff, room, all are very good. Good value for the money

    Menu in the restaurant is poor and do not change from day to day

    9.2

  • Anonymous
      Canada
    August 9, 2014

    The hotel is gorgeous, rooms a dream. Spacious, modern elegance. Very comfortable beds and linens. Special welcome for the kids. Very close to all downtown amenities.

    We were told the kids could sleep on a sofa bed in our suite, the bed was the worst mattress I have ever seen! It was very disappointing to have to try to resolve the problem when returning after a long day. I would have expected a far superior option from such an expensive hotel.

    8.3

  • Tracy
      Canada
    August 5, 2014

    They had wonderful staff, if there were any concerns they quickly addressed my issues and were very polite. They did not hesitate to give quality service to my spouse and I, nor our visitors who came to see us. Staff were friendly and pleasant.

    Ensuring they complete a thorough check before the next guest arrives.

    9.2

  • Carrie
      United States of America
    August 3, 2014

    I reserved a room with two queen beds only to be told they were sold out and was issued a room with a king. When a person specifies a particular room and is paying a great deal if money for it, they should get what they reserved.

    7.1

  • Robert
      Canada
    June 3, 2014

    The staff were amazing. Very professional and very accommodating.

    There is nothing to not like at this hotel.

    9.6

  • Yousif
      United Arab Emirates
    May 30, 2014

    support and help of the staff, and laso the club loung

    9.6

  • Darryl
      Canada
    May 12, 2014

    I thought that all the staff was very helpful and courteous. I realy enjoyed the way they made me feel important. The room was very comfortable and we injoyed the views.The club room was a very nice touch.

    The menu was nice but a little over the top. The lamb that I ordered was cooked to perfection but a couple of veggies that are in season might be a nice choice.A couple of carrots or beans wouldn't break the bank and the coice of sides was not really appealing. We really enjoyed desert and the service was great untill a larger party arrived at witch time our waiter seemed not to remember us, We even had to ask another waitress for our bill

    9.2

  • Eva
      United States of America
    May 2, 2014

    spa was amazing and service on conceirge level was great

    10

  • Charles
      United States of America
    May 2, 2014

    All the staff were superb: very pleasant and anxious to do whatever they could to ensure that my stay was a pleasant one. I was upgraded to a corner suite, which was very nice. Large, comfortable and quiet. The hotel is just across the street from the Metro Toronto Convention Centre where the conference was held. The hotel is expensive, but, apart from the restaurant problem, it is an excellent hotel and lives up to its billing. I look forward to staying there next time that I am in Toronto.

    The dining facilities are rather a mystery to me. There seems to be overlap between the various restaurants, etc., in the hotel. Who are the intended clientele? Apart from breakfast from room service, I did not find any of the menus appealing. I think that the hotel's dining needs to be completely re-designed. A fancy restaurant is fine, but probably not a big moneymaker. However, one where a decent club sandwich or a quiche and a salad can be had with a decent glass of wine or beer is much more use to those wanting lunch, and likely to be more popular as well as more profitable. How about becoming known for serving an excellent light lunch? It might even attract customers not staying in the hotel.

    9.6

  • Pam
      Canada
    January 15, 2014

    The staff was amazing,travelling with a small child is sometimes difficult but not at the Ritz.The way the staff was with my child was truly amazing!

    10

  • Wei
      United States of America
    December 3, 2013

    The location was absolutely beautiful, and convenient. Very nice staff. The club lounge was very warm, food was great!

    If u looking for detail, this Ritz is not clean as Fairmont, or other competitors, and the decoration was not fit the price level.

    7.1

  • Sharon
      United States of America
    November 6, 2013

    The Ritz Toronto staff was like no other Ritz experience I have had. Their concierge club room offered top notch cuisine and service along with a breathtaking view of the CN tower.

    9.2

  • Anonymous
      United Kingdom
    November 5, 2013

    Impecable service Beautiful rooms Excellent location

    10

  • Bryan
      United Kingdom
    September 22, 2013

    Everything, the moment we got there we were made to feel very special . The hotel is superb

    10

  • Andrew
      Canada
    August 14, 2013

    Everything was terrific couldn't have asked for a better stay

    8.3

  • Houssam
      Canada
    August 12, 2013

    Staff are professional espacially in club lounge

    Bath very small. I stayed in a spacious suite. I would have expected a Jacuzzi over there.

    7.9

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