The facilities of Ritz Toronto are very poor, It's like a 10 years old hotel. Feels like they never update the facilities and decorations there! It looks like a 3 stars hotel instead of a 5 stars Ritz hotel. I've been to Ritz in other several cities, none of them looks like this, because Ritz always has it own style of decorations, but this one, really doesn't. It's just normal as a 3stars hotel, everything you need is there but trust me, you just won't spent 390cad per night on a hotel with 3 stars environment. Staffs and service were good enough though, I still feels like I spend more than its worth. In this price, you'd better find another real 5stars hotel.
perfect services and good staffs!