My dirty mugs were put in my dishwasher by the cleaner without any powder or tablet, and so they came out still dirty. I had to wash them by hand with shower gel... Unsuccessfully, as the tea had been baked on! And since the hotel is being refurbed, the view out of my windows was of scaffolding and opaque plastic sheeting. Nonetheless, these are minor points to me (don't need a view for a business trip!) and I'd certainly return.
The location is very central, and the hotel building is interesting and historical. The staff are very helpful without being obsequious, and the food is good. The bar has a buzz even on a weekday night. My studio apartment was the perfect size for me. Even the "quirky" grammar on the history of Toronto posters on each floor made me smile.