One King West Hotel and Residence  

The amenities provided, location, & service were excellent.

Chosen for its proximity to the Metro Toronto Convention Centre, it was good value for the location. The room was large enough and designed well. Although we were not looking for them, it came equipped with a Fridge, Stove and Microwave. A Dishwasher, Washer and Dryer was also tucked neatly under a sink. The Hotel, just off Yonge Street linked to the underground path and Subway right below the building.

The Hotel could look into upgrading the Furniture and Television since it would add to the feel of the room even if not used. The Washroom was fairly small compared to other Hotels.

The view of the city was really very nice.

First we arrived at 6pm to check-in and was told that our room had not been clear yet and was ask if we can come back in an hour. Told them no that I wanted to check-in now and considering that their check-in time started at 3pm I don't understand why the room was not ready. Was told they will find something right a way. That still took a half an hour. The room was okay but the bathroom was very unimpressive. Older space with cheap cosmetic upgrades to try and hide that fact. The hotel was quite noisy and you could hear every conversation that walked past the door. One other odd thing, the beverage vending machines were only on the 12th floor. Not on every order every-other floor. So after taking the trip down from the 31st floor I was surprised to see only one beverage machine and one snack machine. After putting in my money I discovered that the beverage machine was empty on all sections. So if you think that you might possibly want a drink when staying at this hotel is suggest you bring your own or you will walk the half block to the convince store.

Location

No remote had to call desk.....noisey air system.....out dated tv terrible cell phone reception....bad cable reception.....no view

Simply one word: luxurious.

It is right in the center of town walking distance to a good variety of restaurants and shops and lake

One thing I didn't like was when ordering room service , everything was great the serivce and the speed but after paying the bill I realized the tip was already included so the person got a really good tip plus delivery charge as well

- spacious, clean room - centrally located - close to shopping and other evening opportuntiies

I really enjoyed the Suite I was in along with the assistance. Other than that my stay was also great due to the location.

I didn't really have any dislikes I just wished they had a bigger fitness room with more equipment.

-Excellent restaurant, service and food. - great urban, friendly inviting warm lobby setting - great adaptation of the bank into a hotel and banquet halls - great spa and exercise room

- No available earphones for the treadmill; otherwise very good. - a little confusing route from fl 12 to tower to go to spa

The staff were great and the hotel was very comfortable and met all of my needs

Lack of counter space in the bathroom

The amazing view from the room and the choice given of a low floor or a high floor.

The room was clean, and having the washer and dryer was fantastic. The hotel was close to shops and major attractions.

The room design was unusual eg kitchen facilities but nowhere to sit and eat. A couch would have been good. All of the staff were excellent except the bar staff who were unfriendly.