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845 Burrard Street, West End, V6Z 2K6 Vancouver – Show map
Excellent location – rated 9.5/10! (score from 80 reviews)
Rated by guests after their stay at The Sutton Place Hotel Vancouver.
|Sutton King or Twin Room|
|Deluxe King or Twin Room|
|Premium King or Twin Room|
|Special Offer - Sutton King or Twin Room|
|Special Offer - Deluxe King or Twin Room|
|Special Offer - Premium King or Twin Room|
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80 verified reviews
They speak your language
The Sutton Place Hotel Vancouver's staff speaks: English
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Terrace, Sun Deck
Ping-Pong, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and costs CAD 14.68 per 24 hours.
Private parking is available on site (reservation is not needed) and costs CAD 39.50 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged CAD 30 per person per night when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged CAD 30 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 80 reviews
Value for money
Show reviews from:
On Robson Street with shopping and restaurants, this contemporary Vancouver hotel features an indoor pool, a sauna and corner guest rooms with a full balcony and free internet access.
Score from 2576 reviews Excellent
This hotel is in central Vancouver on Robson Street. It features the famous Cloud 9 Revolving Restaurant and Lounge, as well as guest rooms with free Wi-Fi and balconies.
Score from 1163 reviews Good
Set in the heart of Richmond, British Columbia, near the business district and Vancouver International Airport, this hotel offers conveniences such as free 24-hour airport shuttle service.
Score from 43 reviews Good
Just over one mile from the Vancouver Convention Centre, this hotel has free shuttles to downtown Vancouver and free bike rentals. Spacious rooms have free Wi-Fi.
Score from 393 reviews Very good
Noisy outside of hotel during night
Sitting people watching in the foyer, swimming in the pool and drinking in the bar excellent
Breakfast staff too slow at taking order we had to leave
I loved everything!
Customer service was excellent. At the Concierge desk, Homan, in particular, was very helpful. The location could not be better.
I thought the restaurant was a little pricey with so many other options in the vicinity.
Everything. The beds were very comfortable, the staff super helpful and patient (and their recommendations were spot-on). I even liked the elevators because they are fast. The decor was pleasing.
Location and visually appealing
Pillows and mattress - not a fan of feather pillows, mattress seemed worn out.
Quality of room cleaning
Asking for a quiet room and getting noisiest!
Charging for WI FI seems a little petty and parking is too expensive at $40 per night.
The location & staff
The room was quite small, & there was a lot of construction going on.
Greeting at the door was great. Check-in was efficient and courteous. Comfortable bed & good shower. Great in-room coffee.
Room, especially the bathroom was dated.
Employees are very friendly. Beds are super comfortable. Great pool facilities. And wonderfully central.
There was a bit of construction going on, which made the exterior part of the entrance a bit of a challenge. But otherwise, everything was great.
The service by the door, parking, and he'll staff was impeccable.
Central Location. It was as expected having previously reviewed on internet.
Everything. The friendliness and helpfulness of the staff is exceptional.
Location is good, clean, pleasant staff
would like to have coffee machine in room. Heavy congestion in driveway.
The hotel has an excellent location. It has a nice indoor swimming pool, and a nice fitness center. The hotel restaurant serves a very good breakfast. Beds are comfortable.
I thought the room was great value and I really enjoyed the steam sauna
I felt like a 2nd class guest when I was refused free wi fi. Also, the cost far exceeds what I would describe as reasonable. Just because I checked pricing and received a good offered rate I should not be singled out for poor service. Also,this issue was not made clear to me before arrival.
The location is great for visiting downtown Vancouver. Comfortable hotel with great, friendly staff.
The extra charge for Wi-Fi - $14+ per day is outrageous.
We had a confirmed booking from booking.com but there was no room reserved for us when we arrived. Luckily the hotel was not full and they took care of us.
This hotel is a gem. It has excellent facilities that are in tip-top shape - clean, updated and in great condition. But it was the staff that makes the Sutton Place Vancouver exceptional. They were extremely friendly and helpful. Everyone was willing to go out of their way to help us.
I loved everything about this hotel.
Check in staff on arrival very unhelpful.
Ecellent location very friendly staff. They clean the room twice a day with choclate as complimintary. In our last day they give us an acess the spa so we can use the washroom and freash up as our flight was late
The heater sounds was very loud
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