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Recently booked in Toronto
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The Westin Harbour Castle1 Harbour Square, The Harbourfront, M5J 1A6 Toronto (Show map) Very good, Score from 68 reviews“Hotel staff was great we got a very early check in and just called on our way. Rooms were clean and comfortable elevators were fast would most certainly stay again. ”
Jason,
Elmira
This large, 4-star hotel offers well-furnished, luxurious accommodation and superb, breathtaking views of Lake Ontario and Toronto’s spectacular city skyline. Each of the spacious, comfortable rooms features the exclusive Westin Heavenly Bed and a host of sleek modern comforts and facilities providing the pinnacle of luxury. Whether you are visiting Toronto on business or exploring the city as a tourist, the hotel’s superb accommodations, impressive facilities, striking building and spectacular views make it an excellent choice. Hotel Rooms: 977, Hotel Chain: Westin.
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Total Hotel Score:8.4
Based on 68 reviews Guest reviews are written by our customers after their stay at The Westin Harbour Castle. |
Score breakdown
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Score filter |
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Allan
Mature couple
Boucherville,
Canada
September 15, 2011
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Excellent reception at check-in counter. Nice room. Excellent food called in to our room for dinner. Excellent location in the harbour and walking distance from Billy Bishop airport.
2 out of 2 people found this review helpful, did you?
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8.3 |
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Ryan
Family with young children
London,
Canada
August 4, 2011
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The crib was easily available for our young child. Restaurant pricing was absurd (breakfast was $27+ per adult), room was very plain (although clean) - bare necessities. There was nothing "castle" like about the hotel, even though the name suggests otherwise.
2 out of 2 people found this review helpful, did you?
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6.3 |
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Robert
Solo traveler
Cornwall,
Canada
January 9, 2012
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Wonderful staff - great view of the city. Really close to Queen's Quay, so summertime guests can have a really nice walk along the water to get to entertainment/concerts, etc. 10 minute walk up Yonge St gets you to restaurants and shopping. The room was very nicely furnished with lots of room to walk around. I had a single King bed with flat screen TV and sitting area. There was also a computer desk to setup my laptop with wired internet. A must for road warriors like me, to get a solid VPN connection to work. Internet is posted at $15/day - but the gentleman at the front desk comped me after a brief conversation about internet connectivity in this day and age. The fridge was empty - no minibar. (But there was a fridge for my use.) No deductions for this, as I am sure some travellers would rather this option. And, there is a bar at the main lobby level!
1 out of 1 people found this review helpful, did you?
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9.6 |
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Daniel
Young couple
Grindelwald,
Switzerland
October 10, 2011
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Thanks for the Champagne and the chocolate dip strawberry's Becca. Super tolle Lage, tolle Aussicht CN Tower und Lake Ontario. Sehr freundlicher Concierge David. Thanks a lot!
1 out of 1 people found this review helpful, did you?
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9.6 |
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Jennifer
Young couple
Barrie,
Canada
March 18, 2011
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I loved the king bed! I didn't like the location.
1 out of 2 people found this review helpful, did you?
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8.3 |
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Wendy
Mature couple
Edingthorpe, Norfolk,
United Kingdom
December 22, 2011
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The staff were excellent!
Did you find this review helpful?
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9.6 |
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Jason
Young couple
Elmira,
Canada
December 13, 2011
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Hotel staff was great we got a very early check in and just called on our way. Rooms were clean and comfortable elevators were fast would most certainly stay again.
Did you find this review helpful?
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10 |
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Herman
Mature couple
Toronto,
Canada
November 22, 2011
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It was very convinient and well located. The staff were very helpful and patient. We had a great view of the lake. Enjoyed my stay. The room could have been dusted a bit more throughly and the room service menu was already filled by a previous customer.
Did you find this review helpful?
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7.5 |
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Anonymous
Mature couple
Canada
November 7, 2011
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We were impressed with the hotel, its facilities & value for the money. Staff were very pleasant and helpful. Location was perfect, meeting our needs re : visit. We would definitely stay again and would recommend your hotel to others. Thanks again. Everything was fine this visit. We will come again.
Did you find this review helpful?
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9.6 |
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Julie
Family with young children
Toronto,
Canada
November 2, 2011
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Very well located with a great pool and other facilities.
Did you find this review helpful?
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9.2 |
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Anonymous
Family with older children
Ireland
September 22, 2011
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The location is excellent, with wonderful views, as the hotel is situated right on the lakeshore and within walking distance of restaurants, shops and the CN tower! I really liked this hotel but felt that the overall standard of housekeeping could be improved.
Did you find this review helpful?
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8.3 |
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Adeline
Family with young children
Mt Kisco,
United States of America
September 12, 2011
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The location and the heavenly bed. This comes with reasonable price. Quite old, need some renovation esp the bathroom. Water leakage from the shower head, this contradict to their eco friendly, going green notion. The guest service staff is not well trained. When I asked for spoon, plate and bowl since I have a mircowave in my room, the first thing the guest service staff said to me was "if you asked for more than 5 items, we will have to charge you 2.50 service charge!" When I question about this charge, she said it was not her that set these rules. I did not indicate that it was her however she was very defensive. Westin should train their staff properly. This is the worst treatment I have received from Westin hotels from all the Westin hotels I have stayed.
Did you find this review helpful?
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6.3 |
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Jonathan
Family with young children
Riyadh,
Saudi Arabia
September 9, 2011
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Room had an adjoining room and sound proofing was poor. We could hear every word when room service called on them
Did you find this review helpful?
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6.7 |
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Anonymous
Young couple
United States of America
September 9, 2011
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Location, cleanliness and hotel design. The girl behind the check in desk was very inexperience, clueless and argumental about our reservation, someone else had to come and take over.
Did you find this review helpful?
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8.3 |
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Anonymous
Family with older children
Canada
September 8, 2011
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Excellent, friendly staff. We requested a room change after the first night, a new remote control for the TV and additional towels on our last day. All our needs were mets promptly and efficiently and the staff followed up to ensure we were satisfied.
Did you find this review helpful?
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8.8 |
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Ginny
Mature couple
GREAT MISSENDEN,
United Kingdom
August 31, 2011
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Lovely view of harbour from our room & excellent location. High cost of parking.
Did you find this review helpful?
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9.2 |
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Alice
Young couple
London,
United Kingdom
August 16, 2011
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The cost of using WIFI in the rooms was ridiculous and obviously aimed at the expense account traveller. Given the cost of the room, I believe this price should be included in the overall cost. Breakfast was also obviously aimed at corporate accounts. The high cost of both breakfast and WIFI made a a "holiday" stay much less pleasant.
Did you find this review helpful?
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6.3 |
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Terri
Mature couple
Brampton,,
Canada
July 20, 2011
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Location--View from room Car drop off and pick up
Did you find this review helpful?
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9.2 |
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Anonymous
Young couple
Bahrain
July 13, 2011
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The view of the lake and the location on the water front and proximity to all main streets
Did you find this review helpful?
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10 |
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Sheila
Young couple
Victoria Harbour,
Canada
June 15, 2011
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It was close to the acc. It was easy to get to. Everyone was helpful and it was a really nice hotel.
Did you find this review helpful?
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9.6 |
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Pierre
Mature couple
Baabda,
Lebanon
June 6, 2011
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The location was very convenient. Most city destinations are within walking distance from the hotel. Hotel staff were very friendly and accomodating. Cleanliness could be a bit improved. We had to ask in two consecutive days for the bathroom floor to be cleaned. The closet was very small for two people staying for aweek or so.
Did you find this review helpful?
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6.7 |
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Anonymous
Family with young children
Canada
June 1, 2011
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The beds and bedding are very comfortable. The cost of room service is too expensive E.G. stabucks coffee $9/$14.
Did you find this review helpful?
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9.6 |
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Michael
Mature couple
waterloo,
Canada
May 31, 2011
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Very welcoming staff......and within walking distance to Rogers Center and ACC!!!
Did you find this review helpful?
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10 |
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Daniel
Young couple
Guelph,
Canada
May 27, 2011
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Great view and wonderful rooms-- very diverse hotel. And the accessible amenities make it a must-visit. Lakeview Room was gorgeous. Loved it. A bit pricey.
Did you find this review helpful?
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8.8 |
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Lisa
Group of friends
London,
Canada
April 12, 2011
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The location was excellent, we were going to the ACC. Staff were very helpful. Rooms were big and spacious, very comfortable beds. Lots of ammenities. Work out room was great.Will definitely stay there again!!!
Did you find this review helpful?
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10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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