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Newest reviews for The Westin Harbour Castle Toronto

  • John
      Canada
    August 28, 2014

    view and lobby & pool

    Musty smells in room and halls and price at 250.00 expected lot more in a room and was overall disappointed in the " upgrade from our musty room to a room that again was not worth writing home about. I would suggest for 150.00 go to the One King st Hotel And Renaissance and look at the king bed and suite and see what a room should look like with a lake view. "Modern" Our room for 250.00 at Weston Harbor Castle could be compared to the don jaul

    6.3

  • Levys
      Canada
    August 27, 2014

    Excellent customer service from one of your drink desk personnel named; David bec he showed us the faster route to get to the concert venue! He 's a lifesaver !

    8.8

  • Stephen
      Canada
    August 26, 2014

    I felt the staff were exceptionally courteous and helpful. The location of the property was perfect. The meal in your 38th floor restaurant could not have been better.

    A balcony would have been nice as we couldn't seem to get the room temperature down. A less expensive option for breakfast or quick snack would have been welcomed.

    8.8

  • Cathy
      Canada
    August 26, 2014

    Internet not free in rooms.

    9.2

  • Anonymous
      United States of America
    August 24, 2014

    Location can't be beat.

    High cost food and parking but that's to be expected in a booming downtown.

    7.1

  • Michael
      Canada
    August 20, 2014

    Location

    Outside stairs were not kept clean, should have a maintenace person cleaning 1st thing in the morning, check in and check out had to wait as there were not enough front desk staff in position, my comparison would be going to a great restaurant where the food was good the main service was good but I had to wait too long for the check

    7.1

  • Sonmi
      United States of America
    August 19, 2014

    What I paid and what I was served wasn't really worth any. I'd rather stay 3 star hotel with nice breakfast and kindness of welcoming people, reminding me of "I am on vacation".

    5

  • Karin
      Canada
    August 18, 2014

    Location Quiet Comfortable

    Quality, no staff on, major long weekend in the city. waiting in line to long, just to check in

    5.4

  • Ahasan
      Canada
    August 17, 2014

    The location is cool & employees are best in service. and the brand itself make them very popular.

    10

  • Anonymous
      Russia
    August 17, 2014

    Lake view

    Small room, lound ventilation with no clear way to make air conditioning colder, no way to open windows in my room to get some fresh air

    5.8

  • Anonymous
      Canada
    August 17, 2014

    Would have liked free wifi in the room and a fridge that would do more then keep beverages cooled

    7.5

  • Robert
      Canada
    August 13, 2014

    My 5th floor room 517…….. balcony and spaciousness ……. views of lake and the ferrys at work moving tourists to the island. nice food

    1. long set of stairs are access to lobby from street. (escalator might be the answer) Very tough even when not carrying luggage 2. one day room not made up.

    9.2

  • Laurie
      Canada
    August 12, 2014

    Whenever we go to a concert at the ACC we stay at the Westin Harbour. We don't have to worry about getting out of parking lots after the concert, it's an easy one block walk to the hotel. It has the best beds and is the most comfortable hotel I've stayed at in Toronto.

    8.8

  • Rosie
      United Kingdom
    August 10, 2014

    The view The location The room was comfortable Friendly staff

    Overpriced Not enough staff on check out

    8.8

  • Kevin
      Canada
    August 8, 2014

    Perfect location, Valet parking reasonable price, Great view from room. Downstairs bar entertaining.

    9.6

  • Gia
      Canada
    August 6, 2014

    Price

    7.5

  • Ezenwa
      United States of America
    August 5, 2014

    Love the staff, free wifi located in the lobby, the view from the gym and the service they provide on a whole

    The view is amazing, along with the location

    9.2

  • Anonymous
      Canada
    August 5, 2014

    Our close proximity to harborfront breakfast and dinner was amazing

    the room we were in was in need of some updates, wallpaper was starting to fray we ordered a movie and it wouldn't process, called front desk, sent up someone to fix but it still continued to cut in an dout, which made it difficult to see and hear we were told it was because likely so many had ordered same movie at the same time??

    7.5

  • Ted
      Canada
    August 4, 2014

    Location and staff.

    Very busy and lack of front deal staff.

    9.2

  • Leslie
      United States of America
    August 3, 2014

    The bed was extremely comfortable and luxurious. The service was very prompt and the staff was extremely accommodating.

    The air-conditioning made a clicking noise while we were sleeping, which woke us up periodically. The reception area was a bit hectic and felt a little like an airport. It was not as peaceful as we expected. Be careful about making any kind of outgoing phone calls. Even though we had a calling card, our bill turned out to be $100 for calling the toll free number on the calling card. When we complained about the cost, they did remove half the charges, which was very kind of them.

    8.8

  • Pamela
      Canada
    August 2, 2014

    Clean, comfortable rooms. Handy coffee bar, nice lounge, good location. Nice quiet room overlooking the tennis court in the North Tower

    Road works; not really the hotel's responsibility, but could have done without the guy power washing the sidewalk right outside the entrance at 9am

    8.8

  • Linda
      United States of America
    August 1, 2014

    The location was good and it seemed it should be a nice hotel.

    The room was just ok and needed refreshing. The carpet had a sticky something on it by the beds, the bathroom grout looked dirty and the side entrance door handles were filthy. Room service had the worst $20. hamburgers ever. Would only serve well done? Supposed to have lettuce tomato and onions, did not. Very thin andTasted strange. My sister insists they were premade and just heated up. At check in we were told we could settle the bill however we wanted.(we gave one credit card then and wanted to split at departure.). When we left we were told we couldn't do that as it was already charged out to the original card. Prices were not shown at the take out coffee and breakfast counter. We had only so much Canadian money left we wanted to use up and the service was slow so we gave up on that idea.

    5.4

  • Patricia
      United States of America
    July 31, 2014

    We liked the location, the rooms, and the services available.

    A hotel this size does not offer included wifi with the room price?? That seems twenty years in the past.

    9.2

  • Peter
      Canada
    July 30, 2014

    Location

    Staff not so accommodating

    6.7

  • Gregory
      Canada
    July 30, 2014

    Enjoyed the room, the great view of the lake, and all of the amenities that the hotel has to offer. We also liked that it is within walking distance to restaurants, entertainment, LCBO, ACC,... We would stay at this hotel again.

    10

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