We arrived two hours after our stated check-in time, and still had to wait a half hour--but that in itself is not the problem. The staff were very accommodating and bought my partner and I drinks at the bar. We appreciated that, thank you!
The problem, unfortunately, was the state of our $600/night suite upon arrival. There was hair, what we think was pet hair, all over the floors. The room was dusty. The cushion on the brown couch in the sitting area was backwards. In the washroom, we could see the rings on the counter from the previous tenant's bathroom products.Clearly the counters had not even been wiped. We used baby wipes to clean the toilet seat and fixture handles after that. We were pretty uncomfortable at this point, but when we turned down the comforter and saw that there was no top bed sheet, we just felt sick. We called down and were promptly provided with the missing sheet, but it was hard to sleep in that bed, now wondering what else had been carelessly overlooked.
The handle in the shower pops clean off when you pull it. The tub sounds like it's going to rip through the floor when it's running, and while that didn't really bother us, I suspect the folks below us didn't appreciate it.
I would've expected all of this from, say, a motel, but for the cost of three nights this was not worth the money. Due to the negligence of the room, I will sadly not be recommending The Thompson to colleagues and family members.
The staff was very friendly and the location was excellent. We appreciated how outgoing the staff and got some great tips from them about where to go and what to do in the city. In particular we were helped by Patrick and Sara, thanks for your help!