Town Inn Suites

Nothing When booking the hotel the pictures of the rooms looked great on their website especially for the price. On arrival the hotel lobby looked good and inviting, however, the rooms were disgusting, dirty so much so that we wanted to check out there and then, however, as it was 6pm and it had taken us 7hrs to drive there we didn't really feel like searching for anything else. One of the rooms the tv didn't work, all the bed pillows were lumpy and old. The baths were disgusting, the plaster was bubbling and peeling off most walls and the carpets were filthy. The car park basement was falling down and the roof was being held up by props.

When we told the Manager we wanted to check out a day early because the rooms were so terrible he said if we had told him the day we checked in he would have put us in better rooms!!!! If they have 'better' rooms why were we not put in there upon check in??? They obviously know the rooms are in a terrible state so why not either be truthful on their website or just not rent these rooms out in the first place?!

Although fairly large is a family run business and staff from general manager all the way down to the cleaning and catering persons polite, attentive and efficient. Also excellent value for money.

Most recent reviews in booking.com website criticized the age and/or condition of interiors. Whilst a fair assessment the price was very low for the facilities offered and don't expect this to be the case following the next refurbishment.

Low cost and good value

The hotel was in a good location close to Yorkville. It was quiet and the indoor parking was a bonus at the price I paid. The bed was comfortable.

Although it was clean, it was showing signs of age. Especially the bathroom where the wallpaper was mouldy and peeling. The tv was old and only had one channel. It was also in the sitting room. I would have prefered to have one in the bedroom.

The room was huge! It was bigger that the studio flat we really live in. There is a kitchen, a huge comfortable bedroom, a big tv, sofa and a large table. It is very comfortable and it is close to the centre. The hotel also has a heated pool.

The breakfast is funny. We were give a cup of coffee or tea, a toast (no ham no cheese) and a small bowl of mixed fruits. For orange juice you had to pay two bucks : )

The reason that i stayed there was for the pool and the balcony. Nice to get some fresh air.

The restaurant was not open when i checked out and i was hungry.

Yes we liked the downtown location because our bisiness was there.

I liked the location, size of rooms and comfort

location, garage, coffee in room, breakfirst

Kid friendly, fantastic location.

Couldn't get a luggage cart. A real hassle when travelling with children.

I loved the proximity to major public transportation and excellent shopping. I also appreciated the provision of a playpen for my son to sleep in.

I thought the room was nice and clean but the hallway and elevator were very run down looking. The lobby and lounge were quite nice, but it wasn't easy to get to the parking area with a baby stroller.

The decor, although consider as clean, needs a bit of updating, it has not been changed for the past ten years. As a budget business hotel, it shows the wear and tear.

The first room I was given was run-down, dirty carpet, old furniture, etc. I complained and was moved to another room that had been renovated, which was better.

This hotel is apparently undergoing renovation. Therefore, there are some rooms that are newer looking, with wood floors and modern furniture. Other rooms are old, tired with very dirty carpets. I heard lots of complaints at the front desk, ie. Internet not working or very slow, shower head not working, etc.