When we booked, I called to make sure that the pool and hot tub were operational, as this was a draw for us to stay there. When we arrived, we found an out of order sign which had been put up a day before I talked to them, When I asked at the desk when it was going to be up, I was told NOT AT ALL. It was the weekend and no one could fix it. GIVE ME A BREAK! Parksville is a hotel haven. If they wanted it fixed they could of had it fixed. Not a good start to the day. The people at the desk in the evening we not helpful, and could not even bother to stand up and greet us!! (My Parents also stayed, and were treated to the same disgusting display of customer service) We felt like they thought they were doing us a favor by letting us stay there! when are room was cleaned, they didn't bother to dust out the sheets or covers, which meant when I went to put my children back to bed there were crumbs in it. NOT HAPPY. They cleaned everything in my bathroom except the sink. When we asked for tea bags instead of coffee for out room (we don't drink coffee) we were rudely told "it was not a good idea" and tossed the tea bags. The Hotel itself has the potential to be amazing. the entrance was and seating areas, and even the breakfast room are beautiful! BUT whoever is running it, is running it right into the ground. The entire time we were there, there we no more then SIX - NINE vehicles in the parking lot... that should tell you something. All in All I was extremely disappointed in our stay. we don't get to do that often, and we don't have money to throw away, which is exactly what I felt we did. I will NEVER stay at that location again, and suggested others choose carefully
The Young man at the desk in the morning was VERY helpful. Although he was all alone, (having to take care of checking in guests, watching the breakfast room, and checking out guests) He had a smile on his face, and was really the only form of GOOD customer service we saw through out entire stay!