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Newest reviews for Trillium Suites - Toronto

  • Nabil
      United Arab Emirates
    August 28, 2014

    Location of the suites is convenient.

    2.5

  • Wayne
      Canada
    August 12, 2014

    excellent location for everything downtown

    Check in was late, over 2 hours, room still not clean. Minor maintenance issues, closet door broken, burnt light bulbs in bathroom, curtains not opening, lamp switch broken, bathroom toilet flush handle broken. The chesterfield and bed were lumpy (uncomfortable). Surprised that a building of this quality would have so many maintenance issues. Our main issue was still not being able to check in on time as were travelling since 3:30 that morning and were very tired when we got in.

    7.1

  • Jaromir
      Czech Republic
    August 7, 2014

    Great location, excellent view. Comfortable and clean apartment. Friendly staff. We really enjoyed our stay. Thank you very much Trillium Suites.

    9.6

  • Anonymous
      United Kingdom
    August 5, 2014

    Fabulous apartment in downtown Toronto with amazing views of the CN Tower from every window. Nice size apartment and stylishly furnished.

    Although the advert said it sleeps 5 people this is a bit of a push. We stayed with our 3 little kids and they all shared the mattress from the sofa bed (put on the floor). It was a bit of a squeeze.

    7.9

  • Eucline
      Barbados
    August 3, 2014

    I like that they assisted us immediately in a time of urgency.

    10

  • Alexandre
      Canada
    July 8, 2014

    Great view of the city and lake. Right next to the Rogers center and the ©N tower. Luxiourious amenities at 300 Front street rooftop pool steamroom wirpool on the REC floor. Washer dryer in suite!!! Would rent again but only 4 person and not 5

    Was advertised for 5 person but everything was provided for 4. 4 knives,fourk,spoon and coffe cup. Lack of bedding even after the management came to dropp off some( they came at 9 PM wich showes dedication!!!) Would rent again but only 4 person and not 5

    8.3

  • Marini
      Malaysia
    July 8, 2014

    Nice apartment to stay, cosy and modern decoration.

    We arrived at the apartment quite early around 1pm and had to wait at the lobby until 4pm before we can check in as the cleaning was not done yet by 3pm, the time we were supposed to check in. Even worse, the bed was broken when my friend sat on it, so she ended up sleeping just on the mattress in the living hall that night while waiting for the bed to be fixed the next day.

    6.7

  • Michael
      Canada
    July 2, 2014

    The only thing I liked was the location

    I didn't like the greeting treatment I received upon arrival. Security man acting like he wasn't expecting us and didn't care who we were! When I asked about my booking he told me there's no Wi-Fi so I can't show him my confirmation. He sent me to a restaurant to get my confirmation on their Wi-Fi. Only thing confirmation I received had no room number. He than contacted trillium (which he should have done right away). I was passed the phone and told check in was at 3 not 1. But I had requested an early check-in between 1 and 2 by email 3 weeks prior, along with non smoking and late check out cause our train did not leave till 5. (None of which was honoured by Trillium) Upon sitting in the lobby for an hour we were given our key by the cleaning staff. The apartment was tidy but the carpets were deplorable stained all over. As far as any indicators to where your pool and gym facilities are located there were no signs in lobby or brochures stating this as well. An open concern for customer needs as well courtesy and cleanliness are the cornerstones of any properly run hotel/motel or apartment of any calibre.

    4.6

  • Moses
      Canada
    June 24, 2014

    The location for the price was amazing. Definitely going again!

    9.6

  • Anonymous
      United States of America
    June 20, 2014

    Location, very clean, modern building with a lovely view of downtown.

    Nothing.

    9.6

  • Anonymous
      United Arab Emirates
    June 17, 2014

    No one is responsible. No one will receive you as there is only one concierge in the building and having no idea what is going on. There is a telephone number but no one responds. It is a waste of money and bad reputation for booking.com I used to be a regular client for booking.com, but with the listings like trillium suites, I will never use booking.com for booking any hotel or room. The best way to book an accommodation is to use the reputable hotels websites directly. This is not a hotel or hotel apartment to be listed on websites like booking.com

    3.8

  • Anonymous
      Canada
    June 10, 2014

    Hygiene & Quietness

    The Security Guy with the Ponytail was very rude to me when i asked him about my booking and made me wait for 30 minutes until the owner came and took the keys from him to give it to me. That annoyed me a lot.

    5.8

  • Victor
      Canada
    June 9, 2014

    The view, the convenience of the location, appliances are useful and clean. Overall, very satisfying.

    The shower is very weak and the shower head does not stay stable. The button of the dryer was not properly installed making difficult the use. Early in the morning, the curtains does not block the sun efficiently. Blackout curtains should solve the problem.

    7.1

  • Anonymous
      Hungary
    May 27, 2014

    Location, facilities for free(gym, tabletennis and snooker included for the suites rate)

    9.6

  • Eric
      Canada
    May 24, 2014

    An excellent apartment in downtown Toronto. Location was superb and the apartment was the best you can get in Toronto. Fully equipped had absolutely everything that you need. The management has thought of everything that one would need, we really enjoyed our stay. We were sent a welcome email before our arrival with information about the apartment, check in instructions, wifi password, phone number of the apartment etc. I would highly recommend trillium suites to everyone and definately stay here whenever we visit Toronto. Thank you trillium team for providing us such a wonderful stay.

    10

  • Anonymous
      Ukraine
    May 3, 2014

    quite dirty appartment, not properly cleaned for quite a long time

    3.8

  • Seyedhamzeh
      United Kingdom
    March 29, 2014

    The toilet was so small

    4.6

  • Eric
      Canada
    March 10, 2014

    Extremely comfortable and clean apartment, really enjoyed our stay at Trillium Suites. Very specious apartment had everything that we required. Staff really friendly and helpful and took care of all our needs. Never going to stay at a hotel in Toronto. Thank you very much Trillium Suites. See you soon.

    10

  • Andrés
      Canada
    March 6, 2014

    Location was OK. Apartment was nice and clean.

    When I arrived the person in the lobby had no idea what was going on. I had to call a number, then 10 minutes later they told me that I am at the wrong building, so I went to the building next door and after a while someone gave me an envelop with a name that was not mine, and gave me the suite number. I was supposed to have free wifi and cable tv, but neither of them worked. People in the lobby didn't know anything. Until this very day, I am trying to get an invoice, but nobody would give me one. TERRIBLE.

    5

  • Anonymous
      Canada
    January 23, 2014

    Excellent location. Excellent layout. Loved the separate office nook.

    The floors (tile & carpet) and the upholstered furniture were filthy. The pool is not easily accessible (we were told we had to go outside to access the pool. The concierge expected us to unload our vehilce in 15 minutes or less. There should be an accessible parking space at the front of the buidling.

    6.3

  • Eric
      Canada
    December 15, 2013

    The best furnished apartment I ever stayed in. Very clean apartment nicely furnished. Checkin /checkout were extremely convenient as per instruction very helpful staff. 4 of us were very comfortable I would always stay with trillium suites in Toronto.

    10

  • Renee
      United States of America
    December 12, 2013

    Love the location. Right across the street from Roger Centre. Washer and dryer in the unit. Price was very reasonable priced.

    Another set of towels would have been nice. As well as another set of blankets. The extra set (blankets) that was provided wasn't washed so I ended up washing them in the washer. But other than that our stay was good.

    8.8

  • Kevin
      Canada
    November 14, 2013

    Location was great

    The dirty stained carpets Very poor water pressure in shower The bath plug did not work

    6.3

  • Anonymous
      Canada
    November 8, 2013

    The convenience of it being right down town.

    DID NOT like the underground parking situation. 4 buildings underground parking open up to each other we were moved 3 times and each time was further and further from our suite. Got lost down there for an hour trying to find our way around. Not very good instructions!!

    6.7

  • Anonymous
      Hungary
    September 27, 2013

    Perfect area, very good gym.

    we got only ONE key!!

    8.3

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