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35 Mariner Terrace, M5V 3V6 Toronto, Canada – Show map
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Trillium Suites - Toronto's staff speaks: English
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Bowling, Fitness Center, Indoor Pool, Playground
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Airport Shuttle (surcharge), 24-Hour Front Desk, Laundry, Meeting/Banquet Facilities
Non-smoking Rooms, Family Rooms, Elevator, Heating, Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
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Based on 62 reviews
Value for money
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Clean, comfortable, amazing view of the lake. Location is ideal. Right next to Rogers centre, CN Tower, the lake. Downtown and Union station (closest metro) are also walking distance. There is a street car and if you have a car it's perfect (close to freeway and major roads).
Amenities could use an update. We got one set of towels and needed to wash them ourselves, but the dryer didn't work. Some lightbulbs were burnt out. Some cooking utensils needed to be replaced. The dishwasher didn't have a basket for utensils
The shower was not working properly the door handle was broken and I could not go swimming in the facilities although it was advertised as available I informed the trillium management about the shower it was never fixed and my son was disappointed not being able to go swimming
Nice location. It's a condo...close to ball field and convention center...able to use washing machine/dryer during a very humid time of year to keep clothes and towels clean...without the amateur hour management, this could have been a worthy deal.
Sloppy amateur hour management operation...amazingly bad. No way to contact manager/staff for except through texting, then have many hour delay to get response...sometimes no response made...no answer on phone number given. No way to get second key to give friend access.. Check-in instruction gave wrong password for Wi-Fi. Told to pick up items at the apartment's front desk, but many times there was no one there...it's front desk staff were nice, however. Only arrived at right time to pick up key by luck...but then couldn't get second one... Some items needed repair including noisy fan with failed ball bearing.
The location was fantastic, close to amenities, close to the CN tower, Roger Centre and the Eaton Centre. Loved the appartment very clean and rich looking!
I was told where the appartment was located, the address advertised on the website isn't the actul location of the appartment rented. I had to call to find out where the appartment was, where to pick up the keys since its in a condominium it's not a hotel I had to call the renter more then a few times and the information was not sent to me. Lastly the cancelation policy is a dislike. My boyfriends father had a minor heart attach and I was going to go to Toronto from ottawa but since if I canceled less then a week before the arrival date I would still have to pay full price, so I would have been out 400$. So I had to go or else it would have been a waste of money. They wouldn't resepct the partners father had a heartattck and would give us a refund so we could stay home.
location is great the apartments very clean
no shampoo only soap bar
Fairly priced. Good facilities. Good location. Comfortable and spacious
Wifi didn't work. No front desk support to help with this issue.
Location of the suites is convenient.
excellent location for everything downtown
Check in was late, over 2 hours, room still not clean. Minor maintenance issues, closet door broken, burnt light bulbs in bathroom, curtains not opening, lamp switch broken, bathroom toilet flush handle broken. The chesterfield and bed were lumpy (uncomfortable). Surprised that a building of this quality would have so many maintenance issues. Our main issue was still not being able to check in on time as were travelling since 3:30 that morning and were very tired when we got in.
Great location, excellent view. Comfortable and clean apartment. Friendly staff. We really enjoyed our stay. Thank you very much Trillium Suites.
Fabulous apartment in downtown Toronto with amazing views of the CN Tower from every window. Nice size apartment and stylishly furnished.
Although the advert said it sleeps 5 people this is a bit of a push. We stayed with our 3 little kids and they all shared the mattress from the sofa bed (put on the floor). It was a bit of a squeeze.
I like that they assisted us immediately in a time of urgency.
Great view of the city and lake. Right next to the Rogers center and the ©N tower. Luxiourious amenities at 300 Front street rooftop pool steamroom wirpool on the REC floor. Washer dryer in suite!!! Would rent again but only 4 person and not 5
Was advertised for 5 person but everything was provided for 4. 4 knives,fourk,spoon and coffe cup. Lack of bedding even after the management came to dropp off some( they came at 9 PM wich showes dedication!!!) Would rent again but only 4 person and not 5
Nice apartment to stay, cosy and modern decoration.
We arrived at the apartment quite early around 1pm and had to wait at the lobby until 4pm before we can check in as the cleaning was not done yet by 3pm, the time we were supposed to check in. Even worse, the bed was broken when my friend sat on it, so she ended up sleeping just on the mattress in the living hall that night while waiting for the bed to be fixed the next day.
The only thing I liked was the location
I didn't like the greeting treatment I received upon arrival. Security man acting like he wasn't expecting us and didn't care who we were! When I asked about my booking he told me there's no Wi-Fi so I can't show him my confirmation. He sent me to a restaurant to get my confirmation on their Wi-Fi. Only thing confirmation I received had no room number. He than contacted trillium (which he should have done right away). I was passed the phone and told check in was at 3 not 1. But I had requested an early check-in between 1 and 2 by email 3 weeks prior, along with non smoking and late check out cause our train did not leave till 5. (None of which was honoured by Trillium) Upon sitting in the lobby for an hour we were given our key by the cleaning staff. The apartment was tidy but the carpets were deplorable stained all over. As far as any indicators to where your pool and gym facilities are located there were no signs in lobby or brochures stating this as well. An open concern for customer needs as well courtesy and cleanliness are the cornerstones of any properly run hotel/motel or apartment of any calibre.
The location for the price was amazing. Definitely going again!
Location, very clean, modern building with a lovely view of downtown.
No one is responsible. No one will receive you as there is only one concierge in the building and having no idea what is going on. There is a telephone number but no one responds. It is a waste of money and bad reputation for booking.com I used to be a regular client for booking.com, but with the listings like trillium suites, I will never use booking.com for booking any hotel or room. The best way to book an accommodation is to use the reputable hotels websites directly. This is not a hotel or hotel apartment to be listed on websites like booking.com
Hygiene & Quietness
The Security Guy with the Ponytail was very rude to me when i asked him about my booking and made me wait for 30 minutes until the owner came and took the keys from him to give it to me. That annoyed me a lot.
The view, the convenience of the location, appliances are useful and clean. Overall, very satisfying.
The shower is very weak and the shower head does not stay stable. The button of the dryer was not properly installed making difficult the use. Early in the morning, the curtains does not block the sun efficiently. Blackout curtains should solve the problem.
Location, facilities for free(gym, tabletennis and snooker included for the suites rate)
An excellent apartment in downtown Toronto. Location was superb and the apartment was the best you can get in Toronto. Fully equipped had absolutely everything that you need. The management has thought of everything that one would need, we really enjoyed our stay. We were sent a welcome email before our arrival with information about the apartment, check in instructions, wifi password, phone number of the apartment etc. I would highly recommend trillium suites to everyone and definately stay here whenever we visit Toronto. Thank you trillium team for providing us such a wonderful stay.
quite dirty appartment, not properly cleaned for quite a long time
The toilet was so small
Extremely comfortable and clean apartment, really enjoyed our stay at Trillium Suites. Very specious apartment had everything that we required. Staff really friendly and helpful and took care of all our needs. Never going to stay at a hotel in Toronto. Thank you very much Trillium Suites. See you soon.
Location was OK. Apartment was nice and clean.
When I arrived the person in the lobby had no idea what was going on. I had to call a number, then 10 minutes later they told me that I am at the wrong building, so I went to the building next door and after a while someone gave me an envelop with a name that was not mine, and gave me the suite number. I was supposed to have free wifi and cable tv, but neither of them worked. People in the lobby didn't know anything. Until this very day, I am trying to get an invoice, but nobody would give me one. TERRIBLE.
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