눉WE never saw staff-only phone access-which was strange. We did not know where to pay, but luckily, we were able to cancel without charge immediately by phone. I have read the reviews and agree with the negative. The first thing we noticed was that the ocean was there-a good long city block away, and viewable WITH binoculars only! Stepping-into the room, the first thing to greet us in this so- called "luxury room," was a limp used a few times-looking lumpy bedspread! I went into the bathroom and there wasn't any shower, but there was a tub. It was so tall that neither my husband, nor I, could have gotten into it, never mind out, after. The worst thing for me, was seeing a used bottle of a guest's Finesse shampoo on the tub. That meant that it had not been cleaned, or that would not have been there. There wasn't any "luxury" about this place~ It was just standard. There were a few dishes, knives, etc., but where you washed them after, had to be in the bathroom sink-this was a gross thought to us. It made us literally- after travelling from 4:30 AM- want to cry, as we had called two times before to ask if there was an ocean view-it was our 49th anniversary, and that was important. The pictures on their site are NOT quite accurate to that location, but were placed somehow to look closer to the property than in reality.. "Luxury" for that place is two bathrobes hung on a door-for what- and a small box of bath salts! What a disappointment. We always try to see the positive in something, but even the patio was not private, as the people in the room behind you, also have deck chairs right under your bathroom window, and, a few feet behind where you would sit and talk! We had to go and find another location-which offered more and had an ocean view, and, for less! Sorry owners of this property, but I do not think you would stand for this, if you were the traveller paying for things " not quite as advertised!"