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Recently booked in Zermatt
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Alex SchlosshotelBahnhofplatz 18, 3920 Zermatt (Show map) Very good, Score from 122 reviews“The hotel staff could not have been more welcoming and made our stay perfect. Our room faced The Matterhorn and added a special dimension to our stay. ”
Roberta,
Seattle
The charmingly rustic Alex Schlosshotel can be found right at the GGB train station in Zermatt. All rooms are non-smoking and are either furnished in rustic alpine style or in Art Deco style. Internet via modem is available in the entire Schlosshotel free of charge. The wellness area features a hot tub, a Turkish bath, saunas, a sun bed, and a fitness room. There is also a cosy bar. The train station and the Gornergratbahn Station, as well as Zermatt’s numerous shops and restaurants, are just a few steps away from the Alex Schlosshotel. Hotel Rooms: 35
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Total Hotel Score:8.4
Based on 122 reviews Guest reviews are written by our customers after their stay at Alex Schlosshotel. |
Score breakdown
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Score filter |
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Anonymous
Young couple
Switzerland
January 25, 2012
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Great location, good price compared to others. Friendly staff, nice breakfast.
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9.6 |
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Ala
Family with older children
Minsk,
Belarus
January 12, 2012
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Good services / facilities, great location, nice breakfasts. Just one funny thing - it was impossible to use bidet in both rooms - there is no room for your legs!
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8.8 |
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Anonymous
Mature couple
Czech Republic
January 4, 2012
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The position in the mountains, the ambiente and service
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7.9 |
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Anonymous
Family with older children
Monaco
January 3, 2012
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Location Price
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7.5 |
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Maria
Family with older children
Montagnola,
Switzerland
December 31, 2011
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We loved it.
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9.2 |
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Suzanne
Family with older children
FPO,
Italy
December 30, 2011
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Staff was very helpful, beautiful decor, close to everything, very clean and new-looking. Price was extremely high--didn't have kitchen or even a fridge! Didn't like bedding--couldn't tuck in because it wouldn't cover shoulders.
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8.3 |
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Donald
Mature couple
Northallerton,
United Kingdom
September 2, 2011
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A thoroughly pleasant and efficiently run Hotel, located very close walking distance from Zermatt Main Railway Station. Lovely superior room with jaccuzzi bath and sitting area. Well recommended for visiting Zermatt as also centrally located.-excellent buffet breakfast.
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10 |
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Peter
Mature couple
Vandoeuvres,
Switzerland
August 3, 2011
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Staff were very friendly and welcoming. Great location and views of the surrounding mountains Would have liked tea/coffee making facilities in the room. Charges for dogs is too high
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7.5 |
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Igor
Young couple
Einsiedeln,
Switzerland
August 2, 2011
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Breakfast was really good. Location is not so easy to find, but is very nice. Really two steps from station. Stuff was friendly. Lobby bar is very neat. When asked for a spare pillow just answered that they are fully booked and no additional pillows available. Not even a try. Be aware that 0.33 bottle of water on the night table (with no signs) is 3 Fr. Hotel once might have been good 4*, but now is declining. Stuffed with 1980th equipment, cracked tiles in the bathroom and old dusty cupboards in the rooms. Definitely do not recommend. Choose something else for this price.
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5.8 |
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Stephen
Mature couple
Ada,
United States of America
July 9, 2011
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Very friendly staff. Tim was best host we had on our entire European tour. Made up for some rude waitresses at a nearby restaurant. The hotel is properly rated at four stars. There are nicer five star hotels if you want luxury but this one seemed to be the right hotel at the right price for Zermatt.
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8.3 |
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Diane
Group of friends
Queensbury,
United States of America
July 2, 2011
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The sevice was wonderful and immediate. We loved sitting on our balcony and viewing the Matterhorn.
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10 |
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Yee
Family with young children
Singapore,
Singapore
June 22, 2011
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Potter was really helpful in getting our many luggages. Had to pay chf100 more per night because the check in staff says the hoteI has to charge for our 6 year old daughter who is staying with us. So ended paying chf400 per night! Most hotels do not charge extra for young kids staying with parents. So was really disappointed with this. At this rate, could have gotten much better hotel!
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6.7 |
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Hiew
Young couple
Simpang Ampat,
Malaysia
June 17, 2011
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The minute we were greeted warmly by the receptionist and entered our hotel room, I know I am going to write a fantastic review about this hotel. The male receptionist is very friendly and even offered to carry our luggage to our room. We were made to feel very welcomed the minute we stepped into the reception. This is by far the most beautiful and most well decorated hotel we have ever stayed in our ten days in Switzerland. The room, dining area, lounge area, in fact every corner of the hotel is beautifully and tastefully decorated. Even the room key is very unique- it is the most antique and heaviest key I have ever carried. The jacuzzi and the room is very nice. Room is very clean. We are given a room on the first floor overlooking the Matterhorn. The breakfast is the best among all the hotels we stayed in Switzerland. There are fried bacon, eggs, a good assortment of unique tea, a variety a fresh fruit, all nicely cut, etc.. romantic background music and songs were aired during breakfast, nice lighting, nice decoration-very romantic indeed for breakfast. Everything is perfect. Except there is no kettle jug provided in the room. However, there is a bottle of complimentary drinking water provided. Anyway, you can easily go down to the reception counter and they will happily fill a kettle of hot water for you.
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10 |
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Anonymous
Mature couple
Australia
June 3, 2011
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Staff were wonderful and helpful. Room was spacious. Everything was great
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8.8 |
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Anonymous
Young couple
United States of America
May 23, 2011
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great location and very "swiss" The decor was beautiful and the staff was exceptional
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9.6 |
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Lorraine
Solo traveler
Crans Pres Celigny VD,
Switzerland
May 18, 2011
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I loved the fact that it was so conveniently located to both the SSB and GGB stations and therefore quick and easy to find. Being from the country, I liked the smelly cow paddock I walked past before arriving at the entrance. The room was attractive and comfortable and had a view of the Matterhorn from the window. Pretty special!!
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9.2 |
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Victor
Mature couple
Newington CT,
United States of America
May 18, 2011
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friendly staff. Great view. Great room. Great breakfast.
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9.6 |
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Anonymous
Group of friends
United Kingdom
April 12, 2011
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Comfortable bed and a decent bath. Very personal and amiable staff. Great room, especially for single occupation. Quality breakfast. Nothing was too much trouble for the helpful staff.
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9.2 |
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Henrietta
Mature couple
Guildford,
United Kingdom
March 19, 2011
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The ambience and the staff and the locataion
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9.6 |
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Alexey
Young couple
Saint Petersburg,
Russia
March 18, 2011
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The hotel stuff was very knowledgeable, helpful and accommodating. The location is good, near both train stations. Unfortunately Zermatt has become too expensive, crowded and businesslike. There are definitely much better places to ski for a lot less money.
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5.8 |
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Etienne
Group of friends
Quebec,
Canada
February 21, 2011
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The staff is VERY friendly and want to make sure eveything goes perfectly. Slow wi-fi connection, the deco is out of date.
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7.1 |
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Mark
Solo traveler
Perth,
Australia
February 21, 2011
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Staff were extremely helpful. Rooms and bathroom are quite spacious
Did you find this review helpful?
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9.6 |
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Anonymous
Group of friends
Spain
February 7, 2011
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Very friendly staff. Very convenient location just one step from the banhof and the Gornergrattbahn.
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8.8 |
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Anonymous
Group of friends
Canada
January 31, 2011
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Central location. The hotel is next door to the main train station, and the Gornergrat train terminus and an E-bus stop. Several excellent restaurants are around the corner. Bayard Sports & fashion ski rental shop is 100m from the hotel. Excellent breakfast and good facilities (ski lockers, boots drying, sauna...) The hotel does not have a restaurant.
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8.8 |
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Rob
Young couple
lausanne,
Switzerland
January 31, 2011
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the service and the location the air freshener used in the room was strong
Did you find this review helpful?
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8.3 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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