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Bahnhofplatz 18, 3920 Zermatt – Show map
Excellent location – rated 9.3/10! (score from 501 reviews)
Rated by guests after their stay at Schlosshotel.
|Penthouse Apartment (6 Adults)||
|Deluxe Apartment (4 Adults)|
|Boutique Triple Room|
|Style Single Room|
|Style Double Room|
|Boutique Junior Suite with Mountain View||
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383 properties in Zermatt
Including hotels, apartments, villas and more.
501 verified reviews
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Schlosshotel's staff speaks: French, English, German
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Grounds, Terrace, Sun Deck
Ski Storage, Ski School
Skiing, Pool Table, Hiking, Cycling, Mini Golf, Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Game Room
Food & Drink
No parking available.
Shuttle Service (free), Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Lockers, Shared Lounge/TV Area, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
French, English, German
3:00 PM - 11:00 PM
6:30 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Please inform Schlosshotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
Based on 501 reviews
Value for money
Show reviews from:
Close to the ski lifts in Zermatt, Best Western Alpen Resort Hotel features a spa center, a restaurant, and spacious rooms with cable TV.
Score from 436 reviews Very good
The luxurious and modern Alpenhof Hotel Superior & Spa can be found on a sunny and quiet spot across from the Sunnegga funicular and close to the Gornergrat Train Station in the center of Zermatt.
Score from 290 reviews Excellent
The Christiania Hotels & Spa is next to Zermatt's underground funicular to the Sunnegga Ski Area, where you can reach all the ski resorts in the area.
Score from 596 reviews Wonderful
The elegant Parkhotel Beau Site can be found on a scenic yet central place in the car-free village of Zermatt and offers you luxurious rooms, upscale cuisine, spa facilities and free Wi-Fi.
Score from 134 reviews Wonderful
Very friendly and knowledgeable staff at check-in. Received an upgrade to modern, luxurious suite! Located close to railway station, outside busy and crowded area. Rooms are facing Gornergrat railway station. However, this is not disturbing. Beautiful view of Matterhorn. Good breakfast buffet in nice breakfast area; friendly and helpful personnel.
Nice SPA area in the hotel, good location (just 2min by feet from the main Train Station), spacious and comfortable rooms.
No restaurant in the hotel which makes dinner after the SPA a bit of a trouble! For a category 4 star hotel there should be at least a bistro in the main building.
Nice hotel; friendly staff; good breakfast
They gave us a ground floor room
The lobby is beautiful and cosy. The apartment we stayed at was outstanding very high end and modern. The rest of the family stayed at the older part and had to change one of the rooms. Breakfast is great as well. Reception staff was knowledgeable and helpful
The owner didn't like what I had to say about one of the rooms and exploded at me. Very discomforting
Everything outstanding hotel
Location, friendliness and facilities.
We stayed there with teenager children. They had their own room with ensuite. The room also had a small living room. The view onto the Matterhorn was stunning. Lovely pool and hearty breakfasts. The staff were so friendly and couldn't do enough for you. Excellent place to stay in Zermatt.
close to the train station the reception give a clear introduction of the trourist places
i booked early check in, get the confirm from the hotel, but when i arrived arround 14:00, the room still not ready, and the location is far to the cable car station, and from the room, not good view of the mountain
Superb hotel and service. Staff were very helpful and friendly. I've travelled a lot on business in the past and can safely say that the bed was one of the most comfortable beds I've ever slept in. Would definitely return.
Breakfast was a little bit sparse. Could use a little bit more choice.
Room Location Equipment Pool Location Mountain View
Very close to station. Friendly staff. Spacious room. We had a good time here!
Easy check in, very good breakfast, super easy to find, room was as advertised: very nicely adorned with top end linens, carpets, furniture and amenities. Very dog friendly.
wifi was sometimes intermittent, but that's it. It was a great stay!
Pool, sauna, spacious bedrooms, very comfortable
breakfast was rather basic but still good quality
We were upgraded to a junior suite, loved the room and the location
The mattress was a little funky- it was split in the middle of a king sized bed and slipped off the boxspring when you moved around.
Gluten free bread,friendly stuffs,
uncomfortable matresse,missing cotton pads make-up and anything for cleaning ears
nothing at all. was too disappointed
after 11pm there was no staff in whole hotel. not even a guard. called the emergency number there was no respond too . even without any star hotel would have a guard at nite . for the price no view. most of the hotel in zermatt with lower price had better view. all over the world checkout time is 12pm in this hotel it was 11am. outrages.
No chairs on balcony
Excellent massage, spa facilities and breakfast. Excellent location just across train station
Double bed was actually two beds put together, which were obviously sliding apart.
Great hotel with big rooms, nice spa area and tastefull breakfast.
Just about the best hotel we have ever stayed in!!!!!!!'
rooms fittings in room swimming pool and spa cleaniness
Very helpful friendly staff. Great hotel. Loved the pool & spa.
The hotel was so well located for our stay enabling us to fit in so much in a short time. Loved the pool,spa ambience.Staff friendly and helpful. Trish Sydney
Location, design, spa area, staff.
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