Auteuil Manotel  

At checkout they tried to charge me for two rooms when I booked one family room. The checkout said they did not have a Family room which is in contradiction to the Booking.com site and confirmation. It took five minutes of arguing to convince them.

The price in the end dud not correspond to the prices here.

The hotel is very close to the lake, very clean, confortable & the staff is very professional. Too bad we spent just one night!

breakfast for CHF 28 was just too much

Staff very friendly, hotel very attractive, rooms lovely and quite (had street room), gym facilities excellent, location near gare excellent, good business location, excellent coffee in restaurant.

Beds a little hard, no tea/coffee facilities in rooms, no dinner restaurant but option to dine at Royal was good.

Value for money

The staff were very helpful.

The beds were extremely comfortable! The location is excellent.

I liked: 1) the family room arrangement, providing two adjoining rooms for us and our three children (we have found it difficult in Europe to find reasonably priced accommodation for us and our three children). 2) the amenities were excellent for a four star hotel. 3) the reception staff were friendly, welcoming and helpful - they were "professional" and their personalities were well suited to their profession, with the exception of the staff involved in the check-out process.

I did not like being given a printed document on check-in showing a "prix journalier" (daily price) of a certain amount (below the amount that I had agreed to pay on booking); and then on check-out being told that the above price was for only one of the two adjoining rooms comprising the "family room" that we had booked. In addition, by mistake on check-out the amount charged was much higher than the price I had agreed to pay on booking; and the cost of breakfast was included although we had neither asked for breakfast to be included or had breakfast at the hotel. In addition, although I told the staff that we had left the adaptor that we had borrowed in the room, the staff did not take our word for this and sent someone to the room to check. Finally, although we assured the staff that we had not used the in room kitchen facility, which would have involved an additional cost, the staff muttered that this would be checked. The only written statement that I received included all the above costs - no revised statement was given although staff assured me that he had lowered the rate to that which I had agreed to, and had not deleted the charges for breakfast.

Bouticque hotel near to center and train staition .the bus is free and the stop is 3 min by foot.the rooms are very comfortable with ciasicmodern style .

The suite with two separate rooms for a family was very good, and the wifi connection throughout the hotel was a big plus. I would go back if I am ever in Geneva again.

Very friendly staff with excellent English (which complimented my poor French). The bathroom and facilities were excellent also.

We did ask for some of the complimentary tea and coffee which never turned up.