Belle Epoque Boutique Hotel  

C'était dépaysant de se trouver dans un décors de la belle époque, une très belle collection de "jugendstyle". La literie est de très bonne qualité. L'emplacement est très plaisant,en plein coeur de la vieille ville de Berne. Nous avons apprécié d'avoir une chambre sur cour.

Que le prix de la chambre, assez élevé, ne comprenne pas le petit déjeuner .

Décoration belle époque, charme du siècle dernier bref on se sent très bien.hotel romantique

L'ambiance agréable ainsi que l'accueil

La rue, à priori calme, s'est révélée extrêmement bruyante entre 3h et 4 h du matin... Sans doute était-ce dû aux sorties de bar et night club.

Un bon accueil et une bonne écouté du client hotel un peu hors norme qui sort de ce que l on voit d' habitude sans doute meilleur pour un court séjour car la décoration est tellement type qu a la longue elle peut devenir pesante

Olivia at the front desk was very professional, courteous and helped me through many of the horrors I suffered in this hotel. The location was superb.

Bodily fluid stains, holes and hair on smelly faded sheets and mattress, in musty smelling (deluxe) room. Stains on chairs and curtains. Needle sticking out of the pillow. Mini bar turned off and safe locked and unusable. Faded, stiff and smelly sub quality towels. No regular sized bath towels available. Found used half empty bottles of shampoo (that were never changed throughout my stay) and left overs of a toilet roll in the bathroom. Other essential toiletries available to buy for a high price! Internet only available for a relatively high daily fee. Housekeeping did not dust, vacuum or remove empty used mini bar bottles or room service trays from the room. Even if you unwisely decide to tolerate all that, like I did, it gets much worse. The hotel manager, who is better suited to work at a boot camp than in the hospitality business, rudely summoned me to my room as I was entering the lobby. Seething and angry, he furiously blurted out how deeply and personally offended he was by the puppy pee pad that I placed on the bathroom floor for my small dog to use since, ‘in this country’ they did not have this kind of thing and that he never heard of it. He obviously did not have any problem with charging me a daily fee for my dog, or that there were no instructions that explain the dog taboos in this creepy hotel, nor did he have a problem with the dismal state I found the room in. I explained that I, like countless small dog owners all over the world, use this hygienic highly absorbent leak proof invention in my own home and in the numerous hotels I stay in! He then sternly and threateningly demanded me to clean the bath room since ‘the dog peed on the floor’ and remove ‘our towels’ from the floor (which a sign says is where you have to put them if you want them changed) so that he can ‘reconsider the situation’ or they will not clean my room anymore (as if they were doing that to begin with).

Excellent location and very friendly helpful staff

Poor value for money. Paying for internet at 12 CH a day is not acceptable when there are difficulties with connectivity. WiFi should be included as should le petit dejeuner for 4 star rating. This hotel has does not supply many things comparably with 4 star in other hotels in Suisse. Some fittings need attention - eg electric sockets.

bathroom, oldness equippment

Good location and the room size was ok.

No heating and the tv was circa 1990.... for 240 francs it was overpriced

I really liked thr fact that it had lots of character- the staff were really friendly, the location and atmosphere in the hotel were really welcoming, and the room was comfortable and quiet. I appreciate there's only so much that can be done with a beautiful old building like that, but perhaps it could do with a bit of a spruce up. Felt just a little bit.. tired. But please don't change the character of the place, because that's its greatest strength!

Warm Welcome - friendly atmosphere - cosy environment

The room was beautiful.

La posizione

Poco pulito

Spezielle Einrichtung Hübsches Bad Lage in Altstadt, nahe von allem Freundlichkeit