Choose your preferred language. We speak English and 41 other languages.
Most often used by people in the United States
Best Western Alpen Resort Hotel
Spissstrasse 52, 3920 Zermatt – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Sept 1 at 4:48 AM from India.
6 Reasons to Choose Best Western Alpen Resort Hotel
No booking fees • Save money! Best price guarantee — enter dates to see these prices!
373 properties in Zermatt
Including hotels, apartments, villas and more.
416 verified reviews
We speak your language
Best Western Alpen Resort Hotel's staff speak: Italian, French, English, German
Booking is safe
When you book with us your details are protected by a secure connection.
Ski Storage, Ski Passes Available
Tennis Court, Skiing, Ping-Pong, Hiking, Sauna, Fitness Center, Solarium, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool, Game Room, Playground
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
Free! Wireless Internet Hotspot is available in all areas and is free of charge.
No parking available.
Room Service, Packed Lunches, Shuttle Service (free), Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Ironing Service, Daily Housekeeping, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Italian, French, English, German
2:00 PM - 10:30 PM
6:30 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child from 0 to 9 years stays free of charge in an extra bed.
One child from 10 to 16 years is charged CHF 60 per person per night in an extra bed.
One older child or adult is charged CHF 70 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Best Western Alpen Resort Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
The Best Western Alpen Resort Hotel provides transportation from the Zermatt Train Station to the hotel free of charge.
The saltwater pool is closed in May and from October until mid December.
Based on 416 reviews
Show reviews from:
Popular Hotels in Zermatt
The Christiania Hotels & Spa is next to Zermatt's underground funicular to the Sunnegga Ski Area, where you can reach all the ski resorts in the area.
Score from 551 reviews Wonderful
Looking back upon a long history starting in 1893, the Sunstar Boutique Hotel Beau-Site Saas-Fee is renowned for its alpine-style rooms, its fine cuisine and its spa facilities.
Score from 94 reviews Excellent
On a quiet side street next to the Gornergratbahn Train Station and 110 yards from Zermatt Train Station, the 4-star Schlosshotel was renovated in summer 2012 and features an elegant Alpine atmosphere...
Score from 454 reviews Wonderful
Enjoying a quiet location with views of the Matterhorn in central Zermatt, Hotel Perren features rooms with private bathrooms with free Wi-Fi.
Score from 499 reviews Excellent
The SPA was great
1. location near to train station. 2. free pickup and drop off to the station. 3. good size panorama triple room. 4. breakfast included in room rate. 5. free good wifi 6. matterhorn view.
no air condition in the room. very small size minibar.
Very nice staff, cleaning, view, and good breakfast.
Location, Staff was very helpful, Bunk Beds for the kids, patio overlooking the mountain, breakfast selection was very good, pool,
Bathroom Shower was a mess (looked great not functional)
View, weather pool
Raining, hotel should renovate lobby n terrace at my room
Breakfast Pick-up railstation service free
Very close to the train station. Kids were awed by the loft bed. Spacious rooms (compared to European standards), Quiet and comfortable place.
We "really" had to wait even beyond the check in time. With 2 kids, we were looking to get in early.. Wish they put locks on bath room doors (for privacy).
Close proximity to the zermatt station. Food was excellent. Facilities were good and a beautiful view of the Matterhorn from the room balcony.
The third bed was a small bed. Was not the most comfortable for an adult.
Friendly, helpful staff. Lovely spacious room and bathroom with view of the Matterhorn. Loved the separate "boxroom" for our daughter.
Proximity to train station pick up and drop service very good swimming pool, salt water pool and sauna very spacious room with big balcony & attached smaller bed room for my daughter very clean matterhorn view from bedroom and lawn
Good hotel in nice area. Good swimming pool.
Expesive compared with other hotels in the area. Young lady at the reception is not firendly
The service like free pick up from station, very prompt. View spectacular from the balcony, saw sunrise on Matahorn from our room. Everything in walking distance, city bubbling with activities and hotel staffs were unique
Nothing to say
Staff were exceptionally nice - a touch of Walliser Freundlichkeit und Italian hospitality
Dirty and dust room, standard equipment not working properly
Staff was nice and helpful. Food in restaurant was good.
Cleaniness of the room was good, but it could still have been better - especially if you consider the price. For that I would have expected a little bit more.
Value for money No points for Best Western Rewards card. Is it because Best Western or because Booking,com?
Swimming pool and spa area were lovely. Breakfast was really good with lots of choice. Room was a good size. Shower great.
Very nice and comfortable hotel with lots of facilities.
Various of facilities, you can enjoy and relax yourself under the Matterhorn.
Was this really a Best Western? This was one of our most pleasant surprises of our three week trip. The staff was wonderful. The room was terrific for a family of four. Our kids loved having their own beds upstairs in a loft. We had a great view of the Matterhorn. We would of love to stayed several more days and enjoy their great spa/rec/pool area they have downstairs. We can't say enough wonderful things about the staff. They gave us double pours on the wine, served a great breakfast by a wonderful waitress, held our luggage till we departed, then gave us a ride to the train station. Wonderful place for the value.
There was nothing not to like.
location room size
breakfast could be more organised. The room arrangement could be better.
Matterhorn view, location, free transport. great staff. swimming pool and sauna beautiful. Ease of access to the Glacier Express and the cog wheel bahn, fantastic
Absolutely nothing to eat after 11 pm do not stay at this hotel if you have just flown in or arrive late and are hungry, you will go to bed with an empty tummy.
Excellent and comfortable stay in a beautiful country and a very small town of zermatt
The location was excellent and suited our needs.
The young staff on reception were very obliging and nothing was a problem for them. If their skills were transferred to the restaurant then this hotel would warrant their four star rating.
The only area of complaint was the food. Often at breakfast there were not enough staff and the food kept running out and taking a long time to be replenished. The limited hot food was in fact cold and unappetising. The food offered had little variety. The Dinner one night a fillet steak at 46CHF was returned once to be cooked and came back very very overcooked so it was not eaten. The waitress apologised with a desert of ice cream free of charge.
Helpful and friendly staff, very clean and confortable room. Great to have tea and coffee making facilites in the room. Super pool and children play areas.
Nothing to not like, great hotel, great service.
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favorite destinations to receive personalized deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.